Statut du compte : Action requise

Hello Ras Ti Caf,

We see that we are unable to deposit your Credits due to your French Rewards Account being unable to deposit into a Canadian Microsoft Account. Since you can only deposit CAD into your account, the deposit cannot complete since it is in Euro.

This means that in order to resolve this issue, you have two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.





1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
will cause your regions to match and allow your currency to be deposited.





2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
any other progress.





If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (https://rewards.xbox.com/myrewards/).
If your join by date still shows "???", and not your recent registration date, then your account has not yet been successfully re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits
from your old account to your new one.

Hey there,



We're unable to assist with actions taken by the Enforcement team here on the forums. The Enforcement team does not use the forums, so they will not be able to respond here, unfortunately.



To find out more about our Enforcement team: https://enforcement.xbox.com/home

To request a case review: https://enforcement.xbox.com/Home/HowTo#sub-topic0-6

To read the Code of Conduct: http://www.xbox.com/legal/codeofconduct



Thanks for understanding! If you have any additional Xbox support questions, please let us know!

Le problème est que je ne sais pas vers quel compte été migré mon compte Minecraft car de base je l’avait migré sur un compte ou tout se passe bien et du jour au lendemain ça m’as dit que le compte Microsoft n’existait plus alors que mon compte mojang existe encore que dois je faire svp

36heure a s'activer? il prennent compte du business day sa fais 72h lol comment le voit-on qu'il est activé?

merci

Bonjour, si votre compte est un compte enfant, vous pouvez accéder au site Web du compte Microsoft et modifier les paramètres de date de naissance.
Voyez si cela fonctionne.

Hi, if your account is a child account, you can go Microsoft Account website and change the Date of Birth settings. See if that works.