status unknown then disappeared in my order history

Try logging out and sign back in, it may correct itself. Also, you can do a hard reset.

thanks, I tried to log out and signed in and reset the console , it still doesn't work.

Hi UseableCircle12



Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread showing that
the troubleshooting steps listed above didn't fix the issue.



Thank you and have a great day!

Thank god the problem is finally solved .

I also had tried to remove and add my account, but sadly it didn't work. So my only option is to get in contact with customer support .

There is a service for requesting a code if you have a problem redeeming the code, and I use the service and describe what happened, then I upload the needed information (the receipt and the card of the code...) to them, and afterwards they said my order
history is not completed normally (I have no idea what they said). So they wanted me to add a payment option to help me redeem my code, but they also failed. Finally they decided to directly give me one month XBOX LIVE GOLD.

By the way, the customer support can't see my order history of XBOX LIVE GOLD, either. They contact the other department to know this thing.

Anyway, I really appreciate all of you who offer the help, now I can have fun!

Try logging out and sign back in, it may correct itself. Also, you can do a hard reset.

Recheck your profile directly from orders in the profile here