Status of my Support case MS case [Mod removed]

Guidian · Mar 10, 2015

I am wondering what is the status of my MS support case [Mod removed]. I have not been contacted by support (as promised) with an update to my case. I have previous contacted support via the chat function on 4 separate occasions and I was assured the last
time that I contacted support that my case would be sorted out and I would contacted by the dedicated support team (via email) with an update. It has been over 2 weeks and I have not yet heard a word. I would appreciate it if someone contact me via my registered
Hotmail address associated with my account to tell me if any progress has been made. Thank you for your time I await your reply.

[Mod removed]

:)

David Robey7 · Mar 10, 2015

Case # [Mod Removed]

Now I'm really confused. My tech told me you would be given all the information and would try to resolve my problem and now your talking to me like I've joined some discussion group. I'm not interested in what a bunch of people have to say about my problem.

David Robey7 · Mar 10, 2015

Case # [Mod Removed]

I haven't a clue as to what's happening. but my email is [Mod Removed]please tell me what to do next.

Daft Badger · Mar 10, 2015

Posting reference numbers is not allowed.

No one here can help,you need to contact support via chat/phone as they are the ones who deal with this type of thing.No one here has access to your support case.

Misses Quinzel · Oct 31, 2018

Hey there, Guidian! I am incredibly sorry to see that you have not been reached out to. Normally, in cases when you have contacted support via phone or chat, Daft is correct; we encourage users to reach back out to that avenue of support to continue conversations.

Your situation is a bit more different, and I have gone ahead and passed your information along to the appropriate teams to look into it. Please ensure your contact information on
account.live.com is accurate so that they may be able to reach you over the next few days.

You are more than welcome to post here to keep us updated on the whole situation! Feel encouraged to post up what happens here. :3

Misses Quinzel

Hey there, Guidian! I am incredibly sorry to see that you have not been reached out to. Normally, in cases when you have contacted support via phone or chat, Daft is correct; we encourage users to reach back out to that avenue of support to continue conversations.

Your situation is a bit more different, and I have gone ahead and passed your information along to the appropriate teams to look into it. Please ensure your contact information on
account.live.com is accurate so that they may be able to reach you over the next few days.

You are more than welcome to post here to keep us updated on the whole situation! Feel encouraged to post up what happens here. :3

Daft Badger

Posting reference numbers is not allowed.

No one here can help,you need to contact support via chat/phone as they are the ones who deal with this type of thing.No one here has access to your support case.

Smwutches

You would need to request a call back or chat with support at http://support.xbox.com/contact-us. No one on the forums has the ability to check into cases.

David Robey7

Now I'm really confused. My tech told me you would be given all the information and would try to resolve my problem and now your talking to me like I've joined some discussion group. I'm not interested in what a bunch of people have to say about my problem.

Smwutches

This is a community based forum. So everyone here are just fellow gamers. You would need to contact support again if you need an official support member.

Status of my Support case MS case [Mod removed]