Status Code 80190128

antics-8AA2C112-B392-4B18-9577-F5242AC8C75C · Apr 14, 2014

When i go to purchase Xbox Live Gold Membership, i am approached with an error message with this status code attached. HELP

:)

Gnr Smith · Apr 14, 2014

Status Code 80190128

Did you guys all try a few times and get multiple confirmation E-mails aswell, my inbox has been flooded with 9 of the same emails

Gnr Smith · Apr 14, 2014

Status Code 80190128

SAME PROBLEM, i have tried calling both xbox and activision support with very little help from either, because the elite premium recurring doesnt show up under the xbox memberships, activision seems to think its an xbox problem

StrategicMisfit · Apr 14, 2014

According to the code search, that particular code means there could be an issue with your profile. It turned up an article with two solutions.

Solution 1: Clear the System Cache

To clear the system cache, follow these steps:

Press the Guide button on your controller.

Go to Settings, and select System Settings.

Select Storage.

Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)

Select Clear System Cache.

When prompted to confirm storage device maintenance, select Yes.

Repeat steps 4 through 6 two more times so that you've cleared your system cache a total of three times in a row.

If that doesn't work, then there is solution two...

Solution 2: Re-download your profile

Here's how:

Press the Guide button on your controller.

Select Download Profile.

Note Not seeing Download Profile? Press X to sign out of your profile.

Enter the Microsoft account associated with your Xbox Live gamertag. If you don't know your Microsoft account or password, see Find your Microsoft account
or password.

Enter your Microsoft account password.

Note If your account is an Xbox Live child account, the parent's Microsoft account information is required to download the profile.

Select the storage device for your profile (for example, Hard Drive). Your profile will begin downloading. Once your profile is downloaded, you can choose whether to require input of your Microsoft account password to sign in to your profile.

If neither of those work and the problem continues, you'll need to contact Xbox Support. I really hope this helps!

SIR Unmatchable · May 16, 2014

i tried both and they did not word

StrategicMisfit · Nov 1, 2018

Hi there, SIR Unmatchable. Please remember that it is always best to start your own thread when seeking help in the forums. However, as I stated above, if you tried both solutions and neither worked, you'll need to contact support. Contact Us | Xbox Support

Ruxbb

Someone in xbox live support helped me:

the solution he gave me is:

They canceled the elite membership, and then refund the MSP to my account, then i erased system cache and downloaded my profile the profile, then i bought it again from the marketplace and it said that i buy the membership succesfully, i hope it helps, telephone
support.

Miss Kleo

Greetings to the thread! I'm sorry to hear about the trials! We'd like to be able to help you each out with this issue, to do this we'll need to ask you each to create your own thread in this forum with answers to the following questions:

- What day and time of day did you purchase Elite?
- Did you receive multiple confirmation emails? Make sure to check
  https://billing.microsoft.com to confirm you were only charged once if you did receive more than one email!
- What error code do you see? When do you encounter this error code? Does the upgrade complete before you see the code?
- What happens when you go in game and try to access the content?
- Have you tried clearing your system
  cache? Tried
  re-downloading your profile?

All these details will help us look into this for each of you! We appreciate you taking the time to do this.

@Gr33NrFE1LDS707, as the OP you can just post back in this same thread with the details you haven't already mentioned!

ZxRage

I have the same error. I purchased elite premium yesterday and received this error code 80190128 at the time of purchase. Today I see that the funds were withdrawn from my bank account but my membership was not upgraded. I contacted Activision and they
said I am not listed as a premium member and it is an issue with Xbox Live. I called Xbox Live and they confirmed that I made the purchase and said it is a problem with Activision. The only download that actually happened was the automatic download of the
free maps but both map pack 1 and map pack 2 never went through. When I go back into MW3 under the store, it shows that map pack 1 is available to purchase and map pack 2 is available via Elite Subscription. Something is obviously screwed up between Activision
and Xbox Live.

EggsBoxJuan

Hi could you try this please.

-

1. Visit www.callofduty.com/elite, and sign in to your Call of Duty account.

2. In the upper-right corner of the screen, select your profile name, and then click Profile .

3. Under Consoles , select the Link your Xbox LIVE Account . Complete the linking process by entering the Windows Live ID and password for your Xbox LIVE account.

FCrew Greendog

Took my money on the 25th. How do I get a refund?

Status Code 80190128