Status Code: 80070002

So, I Pre-Ordered the Moana movie + Bonus on my Microsoft Video app on my Xbox. It finally becomes available, even says it is available on my Xbox. But when I try to play the movie a Playback Error message pops up and says "Can't find the content. Status
code: 80070002". I tried to Download the movie, wondering if I had to do that, and it wouldn't download. has anyone experienced this problem before?

:)

 

code:80070002

Yay! It worked! Thank you Thank you!!!

 

code:80070002

I'd start by clearing the system cache (it's just updates plus other temporary files, nothing that's at all important to anyone) by:

1) Tap the silver Xbox Guide button on the controller, go right 2 clicks to Settings, pick System Settings.

2) Select Storage (or Memory).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

Delete profile from your console

1) go to www.xbox.com/accounts & click on Sign in at upper right - if you can't sign in then
STOP: DON'T delete your profile. Please call Xbox Support
support.xbox.com/contact-us for help with your account. If you can sign in, delete & redownload your profile on your Xbox this way:

2) Go to Settings

3) pick System

4) choose Storage

5) pick All Devices

6) choose Gamer Profiles

7) pick the gamertag

8) choose Delete, and

9) pick Delete Profile Only. This deletes the profile but leaves saved games and achievements. Now, re-download your profile.

Re-download

1) Tap the silver Xbox Guide button

2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

3) Enter the Windows Live ID for your Xbox LIVE gamertag when asked.

4) Enter the password for the WLID.

4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!

7) Sign in, and retry.

 

I bought the same movie. I didn't realize it was pre-order. I tried to play it and it says content unavailable with that code 80070002. All the extras popped up. Very frustrating.

 

it should say pre-order

plus the movie is already out on dvd and bluray

 

Today was release date for digital download. DVD and Blu-ray is March 7th

 

so why isn't it playing? I purchased ittoday andtthe only way Iwwas ablettopplay itwwastthrough DMA (Disneymmovies anywhere) withaAmazon app...fixtthisxXbox!!

 

same here I can't only watch it in Disney movies Anywhere