Status code 0x0000000002000064

Hello there @tazzywarner, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Okay so this is just in the order of my 'Quickplay' feature on my Xbox.

Zune Music - Working perfectly.

Zune Video - Working perfectly.

Last.FM - Working Perfectly.

Blinkbox - Disconnected with status code mentioned above.

LoveFilm - Disconnected with NO status code.

MUZU.TV - Disconnected with NO status code.

Dailymotion - Disconnected with status code mentioned above.

MSN Video - Disconnected with NO status code.

YouTube - Disconnected with status code mentioned above AFTER there is an attempt to play a video.

Demand5 - Disconnected with status code mentioned above.

4oD - Disconnected with status code mentioned above.

I hope this helps you come to a solution

its because your parents have locked you from doing anything to do with money or microsoft points.

Your best bet is to contact the Phone Support's Billing Team (support.xbox.com/en-us/contact-us), they should be able to clear this up for you. I hope this helps!

this is something in their billing dept.

This just happened to me and I googled this and came up with the fact that I did not capitalize the first letter of my first and last names on the billing information. Wanna know the messed up thing about this? They have been debiting said "locked" account
for over a year now for live!