(Status = 80C90010). Microsoft Movies

Dumb Morality · Jun 15, 2019

We have been trying to watch the movie (the Upside) for almost a week and the subject title is the status code we get whenever we try to log in to Microsoft movies as of late. What can be done to rectify this issue. I would like a refund for the movie
since we paid for something we cant even watch and this has been my 3rd request on the matter. Thank you

:)

Thelawson

Hi - I have been a Xbox user/owner since the original gaming platform was released. I’ve owned a Xbox 360 (two as my original 360 suffered from the infamous red ring of death issue) for nearly 14 years and have had
a gold membership for just as long. My wife and I watch movies every weekend through our xbox 360 using microsoft movies & TV. I think I am deserving of a status update relative to 80C90010 due to my long tenure as a microsoft/Xbox customer. Please provide
a status update ASAP as well as an ETA on the resolvement of the issue. Also, please escalate my message as far up the chain as you can.

scarecrow_490

i have tried everything restarting my network system using a different account everything is it possible if you can solve this problem from your headquarters or send an agent to do home repairs do you know how long this will last because i want everything
back to normal

XBF Ruben D

Hello there,

Thank you for posting on Xbox Forums! I understand that not being able to watch a movie that you have purchased is frustrating but, I will be happy to assist you today with this. With the error code in question, 80C90010, what troubleshooting have you
tried so far? I would try testing your Network Connection for troubleshooting problems. However, If you would like to

Request a Refund, you can do so by following the link to request a refund for the movie.

If you have any other questions please feel free to reply back letting us know. Thank you for posting on Xbox Forums!

FNFALforme

Same issue here, will not connect to ms movies. Error 80c90010

UrbanerAsh64

Still no solution that I'm aware of. There are now several other threads about the same problem.

Are members with "Ambassador" status actually Microsoft employees, or is it a case of Microsoft outsourcing support to their customers? And why is it that nobody can say what causes status code 80C90010 to be generated?

Further, as others have noted, testing the Xbox Live connection flags a Service Alert, yet when you go to the website there are no alerts current. Possibly this is another manifestation of the bug. I suspect that when the Movies & TV app was updated, it
broke something for Xbox 360 users.

(Status = 80C90010). Microsoft Movies