Statement show rewards deposited, but they are not showing up on myrewards page

Discus and support Statement show rewards deposited, but they are not showing up on myrewards page in XBoX Rewards & Social to solve the problem; On my statement it states that I had rewards deposited on 01/11/17, but they are not popping up on the MyCredits section of the MyRewards page. Since... Discussion in 'XBoX Rewards & Social' started by ReddythePhoenix, Jan 26, 2017.

  1. Statement show rewards deposited, but they are not showing up on myrewards page


    On my statement it states that I had rewards deposited on 01/11/17, but they are not popping up on the MyCredits section of the MyRewards page. Since it states that the points were deposited I figured they would be visible and most likely converted into
    my local currency by now. I would very much like someone to look into this issue.

    Thank you for your time!

    :)
     
    ReddythePhoenix, Jan 26, 2017
    #1
  2. Smwutches
    Smwutches Guest
    Rewards credits gone

    Check your statement on the MyRewards section of the Rewards site. It sounds like your credits have been deposited and your statement will show what date they were deposited on. You can also check for your deposit at Sign in to your Microsoft account
     
    Smwutches, Jan 26, 2017
    #2
  3. Smwutches
    Smwutches Guest
    my xbox live reward points have gone

    If they're no longer showing as pending, then they have been deposited. Your statement on the MyRewards section of the site will show when they were deposited. you can verify your deposits by checking your refunds on Sign in to your Microsoft account
     
    Smwutches, Jan 26, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Statement show rewards deposited, but they are not showing up on myrewards page

    Smwutches, Jan 26, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello ReddythePheonix,

    Since those Credits have been deposited, they will no longer show up in the default "pending credits" view for the MyStatement. You will have to change it to one of the older views (3 month, lifetime) in order to see this event, since a deposit is not classified
    as a pending Credit event.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. Smwutches Win User

    Statement show rewards deposited, but they are not showing up on myrewards page

  7. XBLRewards8 Win User

    Statement show rewards deposited, but they are not showing up on myrewards page

    Hello ReddythePheonix,

    Since those Credits have been deposited, they will no longer show up in the default "pending credits" view for the MyStatement. You will have to change it to one of the older views (3 month, lifetime) in order to see this event, since a deposit is not classified
    as a pending Credit event.
  8. Smwutches Win User

    Rewards credits gone

    Check your statement on the MyRewards section of the Rewards site. It sounds like your credits have been deposited and your statement will show what date they were deposited on. You can also check for your deposit at http://commerce.microsoft.com
  9. Smwutches Win User

    Have not recieved my credits and wrong vip star rank

    I don't work for the Rewards program so I can't do anything about that. If they show as pending, you would have the option to Request a Deposit on the MyRewards section of the site. If the program has had an issue making deposits in your account, that would
    also be noted on that page. If your account status shows that everything is good, then your previous request may have already gone through. Your Lifetime Credits earned includes all credits you have earned since joining the program, that includes pending and
    deposited credits. If they have been deposited, that would be noted in your statement on the MyRewards section of the site and would show when the credits were deposited.
  10. Smwutches Win User

    my xbox live reward points have gone

    If they're no longer showing as pending, then they have been deposited. Your statement on the MyRewards section of the site will show when they were deposited. you can verify your deposits by checking your refunds on http://commerce.microsoft.com
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Statement show rewards deposited, but they are not showing up on myrewards page

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