Startup problems

sinRes · Mar 5, 2014

Today I got an Xone and hooked it up, it all worked fine, then for some reason the kinect stoped working and when I rebooted it all I got was a black screen with a small green picture on top left corner and the xbox logo in the top right, unplugging the
kinect gave me an error message and when it i pluged it in that particular message went away, however it is still black and i can not get past this start up screen, i can not get to any other meny using the controller. The microphone in the kinect still responds
to voice commands and will start up when told but it wont complete the boot and take me to a menu. How do I solve this problem?

:)

kudesnikdid · Mar 5, 2014

Xbox wont start up.

Xbox won't startup. Dc adapter is fine, looks like motherboard problem. No video, no sounds...

Ix ProBeast xI · Mar 5, 2014

Startup connection problems

Thank you or your help and input Shad0wmanUK and Devlycta

sinRes · Mar 5, 2014

It seems like games can start from disc with some trickery but the menus still wont work properly, i have tried using voice command but it wont go there even by using that.

qwertyytrewquiop · Mar 5, 2014

You may have already tried this but just to be sure;

Hold down the touch sensitive power button on the console for 5-10 seconds until you hear a sound. Turn it on and the problem should hopefully be fixed.

Hope this helps.

shaggystrategy · Oct 31, 2018

it helps,many thanks do you know why is that hapenning?!

XBF Ezra G

Hi there,

Thanks for your update! If whenever your console completely cycles power it's operating system needs to be reset, then your Xbox One's hard drive could be damaged or malfunctioning. To ensure this isn't this issue, try an

Offline Factory Reset, this will allow you to upload the latest and most stable version of the Xbox One operating system to it manually. In order for an issue like a malfunctioning hard drive to be corrected, it would need to be repaired. You can request
a repair on our
Device Support page or by contacting an agent via our
Contact Us portal.

I hope this helps.

qwertyytrewquiop

You may have already tried this but just to be sure;

Hold down the touch sensitive power button on the console for 5-10 seconds until you hear a sound. Turn it on and the problem should hopefully be fixed.

Hope this helps.

Ziggy1969-22

Sorry about the late reply, I've just moved house.

Maybe I wasn't clear. The Xbox isn't shutting down on its own. If I unplug the Xbox or if I were to have a powercut, then when I power the Xbox up again, I have to do a factory reset. If the Xbox is put in standby mode it's fine. The Xbox runs fine, but
like I said, if for any reason the Xbox has to be unplugged, the machine needs to have a full factory reset. If not, then I either get one of three things, the "we have encountered a problem" and the options to reset, restart, etc or I get a black screen or
it stays on the green screen.

Sorry if I wasn't clear in my first post.

choppyseize

If the console is shutting off because of some minor settings adjustments. I would follow Wishcatchers advice. If it's something more serious like a ventilation issue or hard drive failure you definitely want to send it in if it's still under warranty.
Most consoles come with a 1 year limited warranty. Anything older then that and there may be a fee involved.

ZombieJesterCOE

Also, make sure there is no issue with your ISP blocking or throttling any type of connection to the XBOX.

Startup problems