Star Wars Rogue One purchased in HD on March 25 but no rewards credit

Discus and support Star Wars Rogue One purchased in HD on March 25 but no rewards credit in XBoX Rewards & Social to solve the problem; I posted an earlier question about my Rogue One purchase, however the post is now locked and I wasn't able to respond to the earlier comment: Join the... Discussion in 'XBoX Rewards & Social' started by LedMangubat, Apr 16, 2017.

  1. LedMangubat
    LedMangubat Guest

    Star Wars Rogue One purchased in HD on March 25 but no rewards credit


    I posted an earlier question about my Rogue One purchase, however the post is now locked and I wasn't able to respond to the earlier comment: Join the Rebellion MyMission not credited yet

    According to the support response I got, I didn't receive the 3000 points because I didn't purchase the movie in HD.

    However, I did purchase the content in HD.

    Look at my order ID (copied below): its $19.99, which is the price of the HD version of the movie. I've downloaded the HD version for offline viewing both on my XBOX360 and Lumia 950XL, which means I've purchased the HD version. I get the option to stream
    it in HD from both my Xbox One and Xbox 360. I've loaded up my Movies & TV app on my HP Elite X2 and it says my purchased version is HD (screenshot attached below).

    Also, I purchased it within the allotted time frame.

    Based on the information, I meet all the requirements for the bonus credit.

    Please double-check. Thanks!

    Order number
    567735033407802932

    Total
    $19.99

    Star Wars Rogue One purchased in HD on March 25 but no rewards credit [​IMG]

    :)
     
    LedMangubat, Apr 16, 2017
    #1
  2. LedMangubat
    LedMangubat Guest
    Join the Rebellion MyMission not credited yet

    Hello Xbox Live Rewards Team:

    I haven't received the 3000 rewards credit for purchasing Rogue One yet, please check.

    I purchased the movie last March 25:

    Order number
    567735033407802932

    Total
    $19.99

    Payment method

    Microsoft account


    Star Wars Rogue One purchased in HD on March 25 but no rewards credit [​IMG]



    Rogue One: A Star Wars Story + Bonus

    $19.99

    Completed
     
    LedMangubat, Apr 16, 2017
    #2
  3. ZombieeatBacon
    ZombieeatBacon Guest
    I pre-ordered Star Wars rogue one

    I pre-ordered Star Wars rogue one I was wondering if I will receive 3000 rewards credit I pre-ordered it on January third
     
    ZombieeatBacon, Apr 16, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Star Wars Rogue One purchased in HD on March 25 but no rewards credit

    Hello manjungle US,

    Can you recall where you made your purchase? For example, was it on the console or through the PC? Was it made on the microsoft.com site or through the Store app in windows?
     
    XBLRewards8, Apr 17, 2017
    #4
  5. LedMangubat
    LedMangubat Guest
    Purchased it on the Xbox360 using the Movies & TV app
     
    LedMangubat, Apr 17, 2017
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello manjungle US,

    We are reaching out to another team regarding why your purchase was flagged in a different manner. In the meanwhile, we will adjust your account to reflect your purchase. You should see the changes shortly (in the next 1-4 days). Apologies for the inconvenience.
     
    XBLRewards8, Nov 3, 2018
    #6
  7. LedMangubat Win User

    Star Wars Rogue One purchased in HD on March 25 but no rewards credit

    Hello manjungle US,

    Can you recall where you made your purchase? For example, was it on the console or through the PC? Was it made on the microsoft.com site or through the Store app in windows?
    Purchased it on the Xbox360 using the Movies & TV app
  8. XBLRewards8 Win User

    Star Wars Rogue One purchased in HD on March 25 but no rewards credit

    Hello manjungle US,

    We are reaching out to another team regarding why your purchase was flagged in a different manner. In the meanwhile, we will adjust your account to reflect your purchase. You should see the changes shortly (in the next 1-4 days). Apologies for the inconvenience.
  9. XBLRewards8 Win User

    Star Wars Rogue One purchased in HD on March 25 but no rewards credit

    Hello manjungle US,

    Can you recall where you made your purchase? For example, was it on the console or through the PC? Was it made on the microsoft.com site or through the Store app in windows?
  10. XBLRewards8 Win User

    star wars rogue one rewards

    Hello Lazzarous,

    From the FAQ for this offer:

    How do I earn Rewards with this offer?

    Earn 3,000 Rewards Credits when you purchase Rogue One: A Star Wars Story in HD from Microsoft Movies & TV. All actions must be completed between March 24, 2017 00:00 EDT and May 6, 2017 23:59 EDT. Please visit http://www.worldtimeserver.comor
    another world time database to determine local time.

    If your HD purchase was made before March 24th, it would not be eligible.
  11. XBLRewards8 Win User

    Join the Rebellion MyMission not credited yet

    Hello manjungle US,

    From our FAQ:

    How do I earn Rewards with this offer?

    Earn 3,000 Rewards Credits when you purchase Rogue One: A Star Wars Story in HD from Microsoft Movies & TV. All actions must be completed between March 24, 2017 00:00 EDT and May 6, 2017 23:59 EDT. Please visit http://www.worldtimeserver.comor
    another world time database to determine local time.

    Since your purchase was not in HD, it was not eligible for this offer.
Thema:

Star Wars Rogue One purchased in HD on March 25 but no rewards credit

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