Star Rank Did Not Advance After Spending The Requested Amount

LordFlatus · Mar 30, 2017

My star rank did not advance after I spent the required minimum to move from 3-star to 4-star. This is due to a fault in the Xbox store system. I purchased FIFA17 and Fighter Within at 7:05 PM and 7:06 PM on 2/28 to push me over the limit, but for some amazing
reason the US Xbox store assigned a purchase date of Wednesday March 1st to these transactions.

I have the email confirmations with date and time stamps that I can provide.

Please fix this oversight to my account. I really can't think of any legitimate reason that the store would choose the next day when my purchases occurred during the evening of the last day of this offer.

Thank.

:)

XBLRewards8 · Mar 30, 2017

Star Rank Did Not Advance After Spending The Requested Amount

Hello Lord Flatus,

Xbox Live Gold subscriptions are not eligible for MyVIP, and therefore not eligible for the VIP Boost offer. This is mentioned in both our MyVIP FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

and the FAQ for the offer:

Which content is eligible for this offer?

You must spend at least $XX before tax on qualifying MyVIP content from the Xbox Store and Microsoft Movies & TV during the offer period. Most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (game pre-orders
do NOT qualify), arcade games, indie games, game add-ons, game season passes, themes, and avatar items. From Microsoft Movies & TV, qualifying content includes movies, TV shows, and TV seasons. However, in-game consumables, Xbox Live Gold memberships, Groove
Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards do not qualify.

LordFlatus · Mar 30, 2017

Star Rank Did Not Advance After Spending The Requested Amount

Hello there, I spent the extra money by the end of Feb to advance my star rank from 3 to 4, but I'm still at 3 stars. Can you look into that please? Thanks.

Smwutches · Mar 30, 2017

Support will double check your purchases, but the Rewards program works on UTC time, not your local time. Your purchases would have had to be made before 23:59 UTC. So depending on what time zone you're in, the purchases would have been made after the offer
ended.

LordFlatus · Mar 31, 2017

Support will double check your purchases, but the Rewards program works on UTC time, not your local time. Your purchases would have had to be made before 23:59 UTC. So depending on what time zone you're in, the purchases would have been made after the offer
ended.
Click to expand...

Please give me a break on this. I've been a paid XBox Live member since the original XBox (before the 360) and a Rewards Member since way back when you mailed out the green and clear plastic credit-card-looking things. It is absolutely *NOT* obvious that
this particular program operates on UTC time, and it is certainly not obviously noted in the offers to spend more by a certain time that I was receiving. All other offers on XBox that aren't the Rewards Program have been region limited and operate on a US
clock for the NA region, so you should be able to see how spending on the last night at around 7:00 PM would seem perfectly acceptable.

Please review this case and grant me my fourth star.

XBLRewards8 · Nov 3, 2018

Hello Lord Flatus,

We see that your spend amount was beneath the amount required to complete this offer. Keep in mind that all purchases for this program are based off the UTC time zone, as mentioned in the FAQ for our offers. For example, for the VIP Boost offer:

How does the MyVIP Star Boost work?

Select Xbox Live Rewards members can earn an extra Star for their 2017 MyVIP Star Rank by spending at least $XX before tax on qualifying MyVIP content in the Xbox Store or Microsoft Movies & TV. In order to qualify, you must be invited to participate.
Completion of your purchase(s)must be made between February 1, 201700:00 UTC and February 28, 2017 23:59 UTC. Please visithttp://www.worldtimeserver.com or another world time database to determine local time.

However, even counting your FIFA and Fighter Within purchase, you would not have completed the offer. Keep in mind that pre-orders, game consumables, and subscriptions are not eligible for MyVIP, and therefore not eligible for this offer.

LordFlatus

Support will double check your purchases, but the Rewards program works on UTC time, not your local time. Your purchases would have had to be made before 23:59 UTC. So depending on what time zone you're in, the purchases would have been made after the offer
ended.

Please give me a break on this. I've been a paid XBox Live member since the original XBox (before the 360) and a Rewards Member since way back when you mailed out the green and clear plastic credit-card-looking things. It is absolutely *NOT* obvious that
this particular program operates on UTC time, and it is certainly not obviously noted in the offers to spend more by a certain time that I was receiving. All other offers on XBox that aren't the Rewards Program have been region limited and operate on a US
clock for the NA region, so you should be able to see how spending on the last night at around 7:00 PM would seem perfectly acceptable.

Please review this case and grant me my fourth star.

XBLRewards8

Hello Lord Flatus,

Xbox Live Gold subscriptions are not eligible for MyVIP, and therefore not eligible for the VIP Boost offer. This is mentioned in both our MyVIP FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

and the FAQ for the offer:

Which content is eligible for this offer?

You must spend at least $XX before tax on qualifying MyVIP content from the Xbox Store and Microsoft Movies & TV during the offer period. Most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (game pre-orders
do NOT qualify), arcade games, indie games, game add-ons, game season passes, themes, and avatar items. From Microsoft Movies & TV, qualifying content includes movies, TV shows, and TV seasons. However, in-game consumables, Xbox Live Gold memberships, Groove
Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards do not qualify.

XBLRewards8

Hello Lord Flatus,

We see that your spend amount was beneath the amount required to complete this offer. Keep in mind that all purchases for this program are based off the UTC time zone, as mentioned in the FAQ for our offers. For example, for the VIP Boost offer:

How does the MyVIP Star Boost work?

Select Xbox Live Rewards members can earn an extra Star for their 2017 MyVIP Star Rank by spending at least $XX before tax on qualifying MyVIP content in the Xbox Store or Microsoft Movies & TV. In order to qualify, you must be invited to participate.
Completion of your purchase(s)must be made between February 1, 201700:00 UTC and February 28, 2017 23:59 UTC. Please visithttp://www.worldtimeserver.com or another world time database to determine local time.

However, even counting your FIFA and Fighter Within purchase, you would not have completed the offer. Keep in mind that pre-orders, game consumables, and subscriptions are not eligible for MyVIP, and therefore not eligible for this offer.

Smwutches

Support will double check your purchases, but the Rewards program works on UTC time, not your local time. Your purchases would have had to be made before 23:59 UTC. So depending on what time zone you're in, the purchases would have been made after the offer
ended.

XBLRewards8

Hello Oddney,

We see that you did not reach MyVIP Star 4, and therefore stayed at VIP Star 3. The 4th star required £900. Since your total eligible spending was beneath this amount, you did not rank up before the re-calibration. Your 97% was the amount you were at after
your Dead Rising 4 purchase.

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Star Rank Did Not Advance After Spending The Requested Amount