staff that dont speak english

Bought an Xbox Elite One..

start hard drive broke 2 months after bought,,, 1 month later they replaced it with no warrenty ,,,

the second xbox one headset issues,,, they said send it in we will test and replace,, gets email sorry your console

is out of warrenty even thou the 1st xbox one has 2 yr warrenty the replacement hasnt even got a day,,

so they said we will replace but it will cost you........ What pisses me off they dont speak english how do you spell

you name B FOR bravo a for apple every time i have to spell barry they give me a complaints department

that is for usa only..... never will i buy microsoft product again **** customer service and a complete scam,,,.. am getting my

console back and selling it for spares not gonna pay £110 for replacement thats got 30 days warrenty on it when that goes like

the other 2 xbox one elites no thanks **** microsoft am no mugg

WARNING STAY AWAY FROM MICROSOFT THERE SCAMMERS

:)

 

Xbox one S spanish ms store still pending

In that case I'd use the support online chat and clarify that you only speak English. I'm sure one of the support staff will be able to assist.

 

Looking for American Players

so a Mexican who speaks english cant play witth you? or rather you dont wanna play with me? thats a little rascist

 

Sorry you've had a bad experience. It's no secret that their repair service is horrific. I'd just buy a new console.

I've never spoken to a support agent that doesn't speak English though.

 

Hi PINK FLOYD BEST,

We appreciate you reaching out to us and sorry to here about your experience. We understand your frustration, and if you were transferred, sometimes you can get send to an international team member as we support many countries around the world. Depending
on where you live, you should be connected to a local support agent though. We wouldn't be able to speculate on the warranty your console is under and would recommend patience and if your console is out of warranty, to still proceed with a repair. We hope
that you're able to get this issue resolved as quickly as possible and remember that you will receive an e-mail with a survey about your experience, we recommend checking for those e-mails. Thank you.