SR 300N: Wrong mac address

But do I use the Mac address on the router or..

If you check the configuration of your router, you might find a setting where you can set up the WiFi network to only allow certain devices according to their MAC address.

Depending on your router model, you might find that setting under the WiFi settings or the security settings.

I recommend to disable MAC filtering.

If you didn't have MAC filtering enabled in your router, the console might erroneously detect that. Try to connect the console through an ethernet cable for testing purposes. If that works, disconnect the cable, and try to search for WiFi networks again.

Make sure that you enter the passphrase for your WiFi correctly, as this is not a password that denies you access to the WiFi, but is instead a passphrase used to decrypt the encrypted WiFi traffic. So you could still connect to your WiFi with a wrong passphrase
on some routers, but the console will only receive encrypted data garbage.

I would try a factory reset (with the option to keep your games and apps) after this you could also clear the local cache and if there is a account on your console where you know the log in Details delete that and redownload it after restarting the console
or add the new account.

Also try this link: https://support.xbox.com/en-US/xbox-one/console/sign-in-solution

If all these soloutions not work and your console is still in warranty I would recommend to set it up for an repair.

Hope that helps.

hi,

can you try these steps:

Settings>Disk and Blu-ray>Persistent Storage>Clear it 3 times>Back to Settings>Network>Advanced Settings>Alternate MAC Address>Clear>And then reboot console when prompted.

Try:

Xbox Settings > Network > Network Settings > Advanced Settings > Alternate MAC Adress > Clear