SR 300N: Mike won’t connect to my Xbox

Hello xboxplays38!

Thanks for bringing this situation to our attention here on the forums. I understand you're having trouble with your Xbox One Wireless Controllers syncing to your Xbox One Console. I recommend you take a look at the steps in this article:

Troubleshoot your Xbox One wireless controller. If the steps still don't get it connected then you can submit a

Request an Xbox controller replacement. Hope this helps.

I would try a factory reset (with the option to keep your games and apps) after this you could also clear the local cache and if there is a account on your console where you know the log in Details delete that and redownload it after restarting the console
or add the new account.

Also try this link: https://support.xbox.com/en-US/xbox-one/console/sign-in-solution

If all these soloutions not work and your console is still in warranty I would recommend to set it up for an repair.

Hope that helps.

Are you having issues with the controller not connecting or with the microphone?

If it is the microphone, is it wired or wireless?

Here's the troubleshooting link for controllers:

https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

And here's the troubleshooting link for microphones:

https://support.xbox.com/en-US/xbox-one/accessories/wired-headset-help

But do I use the Mac address on the router or..

ISP = Internet Service Provider = Provedor de serviços de Internet

Hope this helps and please keep us informed