SR 300N: Ip adress

I would try a factory reset (with the option to keep your games and apps) after this you could also clear the local cache and if there is a account on your console where you know the log in Details delete that and redownload it after restarting the console
or add the new account.

Also try this link: https://support.xbox.com/en-US/xbox-one/console/sign-in-solution

If all these soloutions not work and your console is still in warranty I would recommend to set it up for an repair.

Hope that helps.

But do I use the Mac address on the router or..

ISP = Internet Service Provider = Provedor de serviços de Internet

Hope this helps and please keep us informed

Have you tried to make a fixed IP-adress in your router, open the ports on this IP-adress and then manually choose the IP-adress in your Xbox? That way you are always sure, that the Xbox will use the right IP-adress. Having the Xbox choose an automatic IP-adress
is not a guarantee for an always open NAT.

Hi there xCANDYKIDx,

Sadly as a qualified network technician it is not possible to hide your IP address or MAC address from any hardware that is used connecting to the internet service providers and the web.

That said a VPN would limit those from gaining access to your information so easily another way to make sure your information is protected ensure you only put the information you want others to see about you etc it will limit any information gathering possible.

I am sorry your having these concerns while playing online, rest assured xbox is paramount in protecting its players.

Kind Regards

Alec