Списание за game pass без предоставление услуг[Write off for game pass without providing...

Hi there,

Thanks for your post! To request a refund, check out our
Refund Request form or use the
Contact Us portal to speak to an agent about refund options.

I hope this helps.

Привет! Сложный вопрос. Тебе нужно будет запросить возврат средств через форму по

ссылке или же следовать инструкциям
здесь. Страницы на русском нет. Удачи!

[Translation - Hello! Complex issue. You will need to request a refund through the form on the link or follow the instructions here. There are no pages in Russian. Good luck!]

Hello There,

If your subscription was set for auto renew and you just removed your card and that. Sometimes the payment is set up to take out in advance. So even if you removed the card the payment was set to be taken out already. Your best to request a chat/call from
support.

When you go to Contact Us to get it to request a chat follow these steps:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select chat with Xbox support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Xbox Forum Team

Привет! Еще раз внимательно зайди на страницу
аккаунта и подписок и отключи все подписки и автообновления. В истории покупок можно запросить возврат средств.

[Translation-Hello! Once again, go to your account and Subscriptions page and disable all subscriptions and auto-updates. You can request a refund in your purchase history.]

For a refund you will have to fill out the form located at the following link.
https://support.xbox.com/en-US/forms/request-refund