Списание средств без моего согласия [Write-Off without my consent]

ДмитриевДмитрийVE · Feb 23, 2019

Добрый день. Сегодня в 14.20 по МСК прошло списание 599 р с моей карты Visa[mod removed ]. У меня эта карта отвязана от всех аккаунтов xbox и так же отключено автопродление на всех аккаунтах. Microsoft, будем честны из за вашего списания я остался
без еды и проезда на общественном транспорте,благодарю за вашу жадность,прошу войти в положение и требую полного возврата средств.Спасибо.

Translation: [Good afternoon. Today in 14.20 on the ICC was written off 599 p from my Visa card [mod removed ] I have this card disconnected from all Xbox accounts and also disabled auto-renewal on all accounts. Microsoft, we will be honest because
of your write-off I was left without food and travel by public transport, thank you for your greed, please enter the position and demand a full refund.]

:)

XBF Brad A

Hello There,

If your subscription was set for auto renew and you just removed your card and that. Sometimes the payment is set up to take out in advance. So even if you removed the card the payment was set to be taken out already. Your best to request a chat/call from
support.

When you go to Contact Us to get it to request a chat follow these steps:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select chat with Xbox support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

RomkaZzz

Привет! Еще раз внимательно зайди на страницу
аккаунта и подписок и отключи все подписки и автообновления. В истории покупок можно запросить возврат средств.

[Translation-Hello! Once again, go to your account and Subscriptions page and disable all subscriptions and auto-updates. You can request a refund in your purchase history.]

{Parity}

For a refund you will have to fill out the form located at the following link.
https://support.xbox.com/en-US/forms/request-refund

денискомен

Прошу отключить мне подписку x box live gold и вернуть деньги на карту,т.к. я не собирался её продлевать,деньги списали без моего ведома!

[Translation-Please disable my subscription x Box Live gold and return the money to the card, because I was not going to prolong it, the money was written off without my knowledge!]

ClownCircus

Well, the problem is resolved, but can I request a refund, since I do not use a subscription, and the debit occurred by chance

Списание средств без моего согласия [Write-Off without my consent]