Sperrung von Xbox Konto [ Translation - Xbox Account Lockout ]

Hallo liebes Microsoft Team,

Mein Name ist Ruben und ich habe ein Problem mit meinem Xbox Account und würde gerne es berichten was vorgefallen ist.

Seit heute morgen kann ich nicht mehr mein Xbox Konto benutzen, denn es wurde Gesperrt!

Der Grund ist: MarketPlaceTheft / Marktplatz Diebstahl

Zuerst war ich geschockt aber danach ist mir eingefallen das ich einige Probleme mit meiner Erneuerung von meinem Xbox Live Gold hatte. Da es bei meiner Filiale keinen 1 Monat Xbox Live Gold Karte gab, habe ich mir bei auf der Website Buy & Sell Online: PC Games, Software, Gift Cards and More at G2A.COM einen3 Month! When I bought
this, I didn't know this was not allowed.

Now I wonder what to do, and whether I can count on a shortening of the suspension or not.

I am also right to lose my current gold.

I apologize for not abiding by the terms and conditions of Microsoft.

Lg

Ruben ]

:)

 

Account verknüpfen

Hallo,

Ich habe ein Microsoft Konto über hotmail für Xbox Live eingerichtet, hatte jedoch schon ein Windows- und Xbox Live Konto auf einer anderen E-mail Adresse. Von der 2. benutze ich das Xbox Live Konto nicht. Kann ich irgendwie das Xbox Live Konto mit einem
anderen Microsoft Konto verbinden, ohne dass die gekauften Spiele verloren gehen?

Translation:

Hello

I have set up a Microsoft hotmail account for Xbox Live, had however already a Windows and Xbox Live account to a different email address.
From the 2nd, I the Xbox Live do not use account. Can I connect any account the Xbox Live with another Microsoft account, without losing the purchased games?

 

Geschenkkarte [Translation - Gift Card]

Warum kann ich eine XBox-Geschenkkarte nicht mit meinem Microsoft Konto Guthaben bezahlen? "Zahlungsmethode ist für diesen Einkauf nicht möglich"

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[Translation - Why can't I pay for an Xbox gift card with my Microsoft account balance? ' Payment method is not possible for this purchase ']

 

Sup, Ruben!

Paul from Xbox Forums Team here to assist with the issue, it looks like you have some enforcement action taken on your account for marketplace theft. It's unfortunate that happened but I do have some information that may be helpful for this problem. In regards
to authorized online retailers for Xbox content I recommend checking out this link. As well for any enforcement action that you would like taken a look at I recommend reaching
out to our enforcement team at our Enforcement Website. I hope this information was helpful in fixing the problem.

Happy Gaming!

Paul Xbox Forums Team!

 

Hey Paul, I would be glad if we could have a little talk about my problem because I can not quite follow you, and I find the Xbox Enforcement System confusing!

Ruben

 

Hey Ruben,

To get a better understanding on the enforcement action that was placed on your account, you first need to go to enforcement.xbox.com and you will need to submit a case review. Your eligibility for a case review will also be provided there.

How do I submit a case review?

Submitting a Case Review is easy, and can be accomplished in several steps:

1. Sign in to enforcement.xbox.com with the account that received the enforcement action and select the large box with an
   orange hammer icon, or visit your
   Enforcement History.
2. Find the enforcement action that you wish to have reviewed, and select
   Apply for Review.
3. Read the Case Review Terms of Use and agree by clicking the checkbox and selecting
   Agree.
4. If you are already eligible for a Case Review, select the green arrow icon. If you are not yet eligible, you will be presented with a short questionnaire. These questions help gauge your understanding of the Code of Conduct and associated
   policies. Upon successful completion of the questionnaire, select the green arrow icon.
5. Provide any details (up to 500 characters) regarding the enforcement action that may help XBLPET conduct a more complete investigation. This may include context around the activity or content that received enforcement, information about your game
   activity, or any other facts that you believe are worth noting. When complete, select
   Submit.

I hope this helps!