Spent 500 MyVIP gems for 10,000 credits, has been 96 hours and haven't received $10

Hello, I've recently purchased 10,000 credits for 500 gems on MyVIP, and it has been 96 hours and I haven't received $10. I contacted support earlier, and he told me to check my "Xbox Live Messages" tab, and I did and nothing's there. My case code is 1418402383

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Rewards Credits from MyVIP Vault - Help?

I recently redeemed 750 MyVIP Gems in exchange for 10,000 and 5,000 rewards credits respectively.

With that being said, it has now been longer than the stated time period of 96 hours and MyStatement does not showing any pending or deposited credits into my balance from the MyVIP Gem redemption(s) for either of the 10,000 or 5,000 rewards credits.

Any chance someone could help out with this?

 

Havent received myvip rewards

I also didn't receive myvip vault rewards that I received any ideas why? It was the 10,000 and 5,000 credits that was worth 500 and 250 gems that I redeemed either Monday or tuesday

 

Support here will double check, but rewards credits would not be sent via Live message. They would show as pending your rewards account until they are deposited.

 

Hello Smashfan03,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.