Spent 500 Gems. Never received the gift card.

Hi, on May 16th I redeemed 500 MyVIP Gems for the $10 Prepaid Visa card.

I never received the gift card or any confirmation emails. I checked my Perks and Gems statement and it shows that I spent the Gems for it. I’m not sure if it’s still processing or if there is some sort of error.

I hope you can help.

Thank you,

:)

 

STILL haven’t received visa gift card from the MyVIP Gems I spent.

I’m not sure who else to email or where else to post this. I still haven’t had this issue resolved. If anyone who has the ability to help (or forward this to someone who can) I would appreciate it.

On May 16th I redeemed 500 MyVIP Gems for the $10 Prepaid Visa card.

I never received the gift card or any confirmation emails. I checked my Perks and Gems statement and it shows that I did spent the Gems for the gift card.

The first 2 weeks I figured it was slowly processing my order. But It’s been 20 days now. I have not received anything. There has to be some error or glitch.

I honestly don’t care if I am given Microsoft credit instead of the visa. I just want the $10 I earned. Please.

Carlos,

 

How long does it take to get my rewards?

I cashed in 500 gems for two $5.00 gift cards for xbox, but never got a confirmation email on it... My balance hasn't changed on xbox account, but the crown gems were immediately deducted from my account. I've been looking for a way to contact Microsoft,
but all I see is the forum.

 

Hello Dead Man Inc 92,

Apologies for the inconvenience. We have escalated this issue to our Vault team to investigate. Once we know more, we will update this thread.

 

ok thank you. If it’s easier you can also email me. I don’t know how to receive alerts for this discussion.

 

Hey, guys. Do you have any updates?

 

Hello Dead Man Inc 92,

Apologies for the delay. Your prize was not delivered to your expected address due to a typo in your registration. Since we cannot adjust user registered information in any way, our other team will contact you via private message
with your code. You can see your messages by accessing the messages option from the drop down menu that appears when you click your profile in the upper right corner of this page. Here is the redemption instructions that would have been in your email:

To redeem your prize from a browser:

• Go to www.prepaiddigitalsolutions.com


• Enter your prepaid digital token

• Immediately use the virtual card to shop online, or choose a physical card that will be mailed directly to you.