Spel betaald maar geweigerd [Translate] Game paid but refused

KPW010 · Aug 6, 2019

Gisteren kocht ik in de Microsoft Store PES 2019 en heb ik betaald met iDEAL. Echter heb ik geen bevestiging van aankoop gehad per mail, wat normaal wel het geval is, en heb ik na de aankoopgeschiedenis te hebben gecheckt ontdekt dat mijn bestelling is geweigerd.
Iemand een idee hoe dit kan? Het spel is nogmaals wel al betaald.

Bij voorbaat dank.

[Translate by Mod]

Yesterday I bought in the Microsoft Store PES 2019 and I paid with iDEAL. However, I did not have a confirmation of purchase by mail, which is normally the case, and after checking the purchase history I discovered that my order was declined. Anyone have
an idea how this can? The game is already paid again.

Thanks in advance.

:)

Ricardo Cintra

Try search in https://support.xbox.com/en-US/billing/xbox-subscriptions/check-xbox-live-bill but I think with first time you received
the message by somo lag in the confirmation from the cred card operator

M3tal Daz3

For purchasing or billing issues contact xbox support: http://support.xbox.com/contact-us

XBF Amber M

Hi Jason,

Thanks for reaching out to us! If I'm understanding correctly, you purchased Microsoft store credit but it has not shown in your account. Please be sure that the account you made the purchase on is the exact same account that is associated with your profile
on the console. If this is the case and you have not received your gift card amount, then you must
contact Support for assistance.

I hope this helps a bit more! Please let us know the results.

Julian_

Hi Jason! So you see the order completed here?: https://account.microsoft.com/billing/orders

If yes, you should see your account balance here: https://account.microsoft.com/billing/payments

JasonVan-Ginderen

Hi Julian

No, it doesnt show up there. The only indication of the purchase is on my bank account.

Spel betaald maar geweigerd [Translate] Game paid but refused