speed / speed test

there are two things to consider 1- xbox download services are currently limited to slowing down due to over-demand, as there are a lot of people occupying servers 2- their internet provider should be limited their download speed for the same thing so
that should be the cause of their problems

Hello Brad,

Thanks for replying. I have already had my ISP out to my house thinking it was a modem problem (4/6). I have done everything i can on my side to try to figure out why this is happening (please read my post again). My ISP tech and myself had both done speed
tests on both my PCs , xbox and their equipment and all the speed tests come back within the range that my internet has run for 8 years. I can watch netflix and such through my xbox but when I try to download or update a game something in my XB something is
throttling my internet down. Like I said above, I thought it might even be my modem in my xbox gone bad so I went and bought a brand new XB 1 x today (4/7 $350.00) and in the set up update it took 2 hours to get 6 percent so it is the same on a new one as
it was on my old box so I hooked that one back up and watched 4 hours of netflix through the XB this evening. I have run speed test wireless and wired through my router as well as running the XB directly through my modem and it is the same. The last thing
I did was on 3/25 or 26 was install the insider hub to download space engineers beta. I started downloading it at 1 am ish and at 9 am the next morn I had only downloaded 8 percent. I uninstall the hub and my XB has not been the same since. whatever is happening
it is strictly tied to gaming on the system. I am not a noob when it comes to this stuff though my knowledge may be out dated (A+, network+ and Inet+ certs back in the early 2Ks) I have a pretty good grasp on at least the basics of how this all works. So my
ISP blames you because because all the speed test come back fine except for the gaming side of XB and you say its my ISP, leaves me stuck in the middle with no gaming. Might you have anything else i can try or look at? Pretty bored without my gaming.

thanks in advance

Hello Painless,

Thanks for reaching out to the forums. We understand you have issues with low speeds. This sounds like an ISP(internet service provider issue). Either the equipment in use like modem/router/gateway or satellite itself. Reason I say this is download speeds
are never lower than upload speeds its usually upload is the lower one. We recommend working with your provider upgrade router, lines etc.

Thanks,

Brad

have you tried clearing your alternate mac? network settings-advanced-alternate mac-clear

have you called your provider to make sure they are not slowing your speeds .

Or get them to test your connection.

As said it could be down to the amount of traffic on the system at this time 🤔