Specific 4k UHD Blu Ray Discs Not Working on Xbox One S

Hi,

The One X can already play 4K UHD Blu-Ray movie discs, the same as the One S. There's nothing to upgrade.

"Ultra HD" Blu-Rays will play in 4K. Standard Blu-Rays will play in 1080p.

The Xbox One S will only output to the highest resolution offered by the Blu-Ray disc it plays.

I suppose this design choice was in mind because 4K/UHD-TVs already process and upscale a lower resolution image to "cleanly" use all of the 3840x2160 pixels, so it's not putting unnecessary load on the Xbox One S CPU.

This is the exact same behaviour I find.

I have my Xbox One S set to UHD 4K resolution for my 4K TV and the games and UHD 4K Blu-rays work fine at that resolution but when I pop a DVD or standard Blu-ray disc in, all I get is a postage stamp sized video in the middle of the screen. I am assuming
that the fault lies with the player software and not the Xbox One S hardware.

Very disappointing as it means that I can't use the XBox One S to play all my disc based video content on my 4K TV

Can anyone from Microsoft shed any light as to a potential fix for this ?

Its a dvd

Nope, not quite right.

Original Xbox - DVD

Xbox 360 - DVD (or more specifically, DVD-9).

Xbox One - Blu-ray

Xbox One S and X - UHD Blu-ray drive, but games still on standard Blu-ray.

Scarlet will have a UHD BD drive so that can still play all formats of movie discs. Likely that games will be on 100GB discs.

Hey there ricedemon,

That's an odd issue for sure, one that we've not seen with 4K UHD discs. Which Blu-ray title are you playing that you're seeing this issue? To clarify, are you sure that you're using the 4K UHD disc and not the Standard Blu-ray? Can you share a picture of
the disc as well? Does the issue happen with all 4k UHD discs you try.

Let us know!