Sound Problems with Blu Ray Player

eM&amp;Ma · Jan 8, 2019

I keep having issues with the sound on my xbox one. The xbox is connected to the tv via an hdmi cable, there is no external audio equipment being used. The issue occurs in the blu ray player and in the amazon prime app. Trying to play a movie or show on
either the sound will stop working. In the amazon prime app if I keep closing and re-opening the episode eventually the sound will be working again.

With the blu ray player the sound will go out and when leaving the app there will be no sound on anything and i have to turn the xbox off and and back on for the sound to work again. If I keep turning it off and on I can sometimes get the disc to play sound.

Im wanting to know what the problem is and how to fix it so i dont have to keep jumping through hoops to be able watch movies with sound.

Current audio output settings are set at stereo uncompressed. Bistream format is off. Would adjusting these settings help at all?

:)

John Dowding

No I would expect a blu ray player to play DVDs as good as a standalone DVD player. Blu Ray players don't magically improve DVDs. The problem would appear to be that the One blu Ray player doesn't perform well when playing DVDs in comparison to other
Blu Ray players.

coco meat train

You have the correct settings in place for your current setup. Does this exhibit the same behavior using a different HDMI port on the tv?

XBF Brad A

Hello Em&ma,

Thanks for coming to the forums with your issue. We going to recommend doing a

soft factory reset. This resets the console to factory default, but more importantly it will patch or fix the OS of the console if there is anything wrong. When doing the reset make sure to select keep games and apps. Also make sure you know email/password
for accounts on the console.

Hope this helps.

Thanks,

Brad

BarrelBurrito01

This might sound weird but if you have the blu ray player app installed then try uninstalling and reinstalling it. I had a problem where all my disc but two or three would work sometimes. I gave up with hard resets and everything and uninstalled the
blu ray player now the disc are working again. Hope this works for you.

BlightedAgent86

Update for the Blu-Ray Player fixed the problem.

Sound Problems with Blu Ray Player