Sound Issue

Discus and support Sound Issue in XBoX on Consoles to solve the problem; Hello. I recently got a soundbar that only has an optic connect. I don't connect directly through xbox and I went optic from tv to soundbar, cable box... Discussion in 'XBoX on Consoles' started by Ashb1ess, Apr 1, 2016.

  1. Ashb1ess
    Ashb1ess Guest

    Sound Issue


    Hello. I recently got a soundbar that only has an optic connect. I don't connect directly through xbox and I went optic from tv to soundbar, cable box hd cable to tv, xbox to tv. For some reason TV (hd 1) and everything works fine, but when I switch to
    xbox (hd4) i have video but no audio. Is it something in the options menu I need to do, change cable/cord routing, or both? Thanks for the time.

    :)
     
    Ashb1ess, Apr 1, 2016
    #1
  2. Sound Issue

    Do you receive the same issue getting sound when connecting with a different HDMI cable?
     
    Mad Cow Dizease, Apr 1, 2016
    #2
  3. Sound Issue

    Hello,

    The office were I work has an Xbox 360 connected to a projector through an HDMI cable. When I tried to use it, the sound would not work at all. I know it is not the speakers, because when I use it with the Apple TV and TV, it plays sound. We have also connected
    the consul to a different TV and the sound worked. I have tried to look up the solution on other forums, but none of the solutions work and no one else seems to know what the problem is. Help please?

    Thanks!

    Katy
     
    EdTechandMedia, Apr 1, 2016
    #3
  4. EggsBoxJuan
    EggsBoxJuan Guest

    Sound Issue

    EggsBoxJuan, Apr 1, 2016
    #4
  5. Ashb1ess
    Ashb1ess Guest
    Thanks Juan, but HDMI is on.
     
    Ashb1ess, Apr 2, 2016
    #5
  6. EggsBoxJuan
    EggsBoxJuan Guest
    Do you get audio from the Xbox if you try a different HDMI port on the Tv at all ? Try the HDMI port that you currently have your cable box connected to as you know that works, if you then get audio from the Xbox perhaps try HDMI 2 or 3 rather than 4.

    Some HDMI ports are classed as DVI/PC ports and will not accept audio in from any device which may be the case here.
     
    EggsBoxJuan, Apr 2, 2016
    #6
  7. entexman
    entexman Guest
    You most likely have to run an optical audio cable from your Xbox one to your tv (if it has an optical audio input that is) if you want to get the audio to your sound bar. Audio should still come out through the tv's built in speakers though.
     
    entexman, Apr 2, 2016
    #7
  8. EggsBoxJuan
    EggsBoxJuan Guest

    Sound Issue

    Sadly I've never come across a Tv that has the ability to accept audio in through the optical connection, they're all pretty much audio out only.

    I don't believe your issue is a difficult one to resolve Ashb1ess, your cabling seems fine to me, it's more than likely just a case of using a different HDMI port on the Tv or checking that the HDMI audio settings on the Xbox are set correctly, I find that
    Stereo Uncompressed seems to work fine in most cases. Setting to Dolby etc can cause some issues if your Tv won't accept the Dolby output from the Xbox.
     
    EggsBoxJuan, Oct 31, 2018
    #8
  9. KarlFeld Win User

    No sound/sound issues

    i have the same issue. ihave replaced all of the cord, drained the power from my xbox, tv, and cable box. ihad the cable guys out and replace my box. the problem persists sonow ithink it is the update. help?
  10. {Parity} Win User

    No sound/sound issues

    What troubleshooting steps have you been through to try to resolve the issue? If you haven't already tried a hard reset then hold the power button on the console for 10 seconds or until the console shuts down completely then wait for a couple of minutes
    and power it back up. See if that resolves the issue. Let us know.
  11. Miss Share Bear Win User

    Sound Issues

    Hey there Camo!

    Are you on the Xbox One or Xbox 360? What kind of headset are you using? Are you able to use other headsets and hear sound through them? Let us know and we'll be happy to help troubleshoot this further for you. :)

    _______________________________________________________



    Xbox Forums Staff





    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement
    issues? Check our sticky HERE for the best info.
  12. entexman Win User

    Sound Issue

    You most likely have to run an optical audio cable from your Xbox one to your tv (if it has an optical audio input that is) if you want to get the audio to your sound bar. Audio should still come out through the tv's built in speakers though.
  13. Mister Cerb Win User

    Sound issues

    Hey there Spartan!

    The issue you're describing definitely sounds odd (no pun intended, just couldn't think of another way to say that). If you can, I'd like to see a video of the issue just so we can hear what you're hearing.

    It's possible that the console may be in need of a repair, but there's a couple things we can try first.
    The initial thing I would try would be hooking your Xbox One console to a different TV to see if you get the same sound distortion on multiple consoles.

    Let us know if you're able to try that as well as if you're able to record a video for us and we'll be standing by to hear back from you! ^_^
Thema:

Sound Issue

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