Sound in game has stopped working

JOHN JJR FLASH · Mar 22, 2019

I started playing AC Origins, on Xbox One, two days ago and it worked fine, this is a downloaded copy. I played it yesterday and it was still fine. Today when I turned it on there was no sound in the game. The dashboard and Netflix both have sound but not
the game. I have adjusted every setting I can find but nothing helps. Has anyone run into this problem and if so have you found a fix.

P.S. I just started a new game and not only is there no sound but now it's laggy.

:)

ForzaDrift Girl

Try powercycling it will clear the system cache and should normally fix the issue

Atherza

Have you checked for any console or game updates?

ZombieJesterCOE

When was the last time you did a hard reset of the console by holding down the power button? Are you a member of the Insiders?

JOHN JJR FLASH

I checked but no there was nothing needing updates.

Thank you.

XBF Steven R

Hey there John!

Sorry to hear that you're dealing with this issue trying to get your game sound to come up normally. Typically, as with most gameplay issues, the best thing for you to try is to follow the steps outlined in our

Xbox One Game Freeze Solution.

If that does not help then the next thing I would suggest a soft reset.
It's a reset of your console back to factory settings but one that does not uninstall any of your games or apps and is a really good troubleshooting step for most issues.

Just make sure that before you go ahead with it, that you do know all of the sign-in information for any/all of your accounts(asthey
will be removed) and have easy access to your internet network.

Also make sure that you select the option denoted
reset and keep my games
&
apps.

Follow the steps here on How
to reset your console to factory defaults on Xbox Oneand let us know how that helps with the issue.

Hope that helps!

Thanks for reading!

Sound in game has stopped working