Sound cutting out on xBox X

iainr999 · Sep 8, 2022

I’ve got a problem with sound cutting out on the Xbox X.

It happens occasionally when opening a game or app, & then there’s no sound in any games or apps, although other system sounds (for example menu sounds) still work. Normally requires a reboot, full shutdown or hard reset to correct.

So far it’s happened on GTAV (Xbox X version), Skyrim, Minecraft & the blu ray player, on 2 different profiles.

I’ve tried a hard reset, cleared the cache, & performed a factory reset (although with keeping game data) & it still happens. It’s not a tv/hdmi issue as there’s still some sounds on the Xbox, just not within games or apps.

Any ideas?

:)

JamesWakefield3

Had the exact same issue with it being inconsistent as to whether it's cutting out in-game or in-menu. Is there a solution?

iainr999

Thanks for the suggestions. Think I’ve sorted the issue now. It was to do with hdmi settings, some of the visual output settings were wrong & I assume it was interfering with the sound output. For anyone else experiencing it, it’s a question of going in & making sure everything’s at the optimum settings for your tv

Dérek Augusto

If it didn't work, try using a headset and performing this configuration.

Main button, go to the right on the system tab, and then enter the Audio option!

See if the mic is activated

And then put the 3 bars all in the middle, to test (if you have one in gray, blocked, let me know)

iainr999

Already checked that unfortunately. Thanks anyway

iainr999

Hi Derek, a

Through the TV directly, no headset or external speakers.

And yes, I’ve tried it on 2 TVs

Sound cutting out on xBox X