Sound cutting in and out in HDR

Phoen1XII · May 23, 2021

Hi, I'm having an issue with sound on my setup and wanted to see if anyone has a solution.

Setup: Xbox One S > Denon AVR-S750H > LG UJ7700

I've been having this issue where the sound cuts in and out every few seconds while in Dolby Vision. Sometimes it even switches in and out of HDR at the same time but not always. It's like my Xbox is sending the turn on HDR signal over and over. It was doing this in HDR10 but I changed the settings around on both the Xbox and the avr and I thought I had it fixed. This does not happen when watching the same Dolby Vision content on my CCwGTV connected the same way so that is why I think it's my Xbox.

Has anyone had this problem or know of a fix?

:)

XBF Houmaidi O

Hello @Phoen1XII!

If you haven't already, I'd recommend checking Troubleshoot sound on your Xbox console | Xbox Support article regarding this matter.

Gonzo562

I have the same problem, but my Xbox One X pushes Dolby Atmos to non Dolby Atmos movies. Also my Xbox pushes out HDR to non HDR movies. It's very frustrating that the sound cuts in n out even when I play Shadow of The Tomb Raider that's Dolby Atmos. Even
Avengers Infinity War sound cuts in n out. Since I have a Geek Squad warranty, I took my LG SJ9 to Best Buy. They tested all Dolby Atmos scenarios and never once did they have a problem with the soundbar in Dolby Atmos mode cutting in n out. There's something
wrong with the Dolby Atmos signal the Xbox One X uses that the SJ9 has problems decoding.

ChomskyKnows

I'm going to try leaving 4K enabled, but uncheck HDR and see if that does anything...If that does it, it must mean the Xbox One S is cycling some kind of metadata or query regarding HDR to keep it active or not or who knows what...I know there are other
unrelated issues with One S and HDR, especially with the Netflix app. If you you start Netflix, it will tell my TV to use HDR even if the program or movie you're watching has nothing to do with HDR (most don't - only a few like Marco Polo I think does)....Don't
understand what HDR (which only affects visuals) would have to do with a sound cut-out, but it possibly messes with memory in a way that has a side effect of a brief audio cut-out. I have no idea...I'll fiddle with it over the weekend....

InCaudaVenenum

Does the sound cut out temporarily or altogether? If it's the former, I've experienced this myself and it's usually with games that run with HDR since it resets the image when I go from the game to my dashboard. The audio makes a brief beep sound but then
resumes as usual. However if your issue is losing sound altogether then that could be something else...

Misses Quinzel

Hey there, IlluminatiRsng! Glad to see you were able to sort everything out! This thread is over 3 years old. If you need assistance with any other support issues, please post up a new thread detailing what you're running into and troubleshooting you've
completed. This way our community can get you the individual support that works best on the forums.

Sound cutting in and out in HDR