"Sorry your purchase can't be completed at this time. Please try again.

I have the same problem and I can't buy any of the Xbox 360 Backward compatible games. Such a disappointment I am willingly trying to give my money to Microsoft and yet they don't want it...

It appears that the online purchase tries to contact the XBox and see if there is space for the download. If the x box is off OR if you are not logged on the transaction fails.

I have a 360 and a One and noticed that when the 360 drive if full the transaction fails and then after adding the One Noticed that only a box that is turned on and logged in can purchase. I use the same account on both devices.

Hope this helps.

I'm trying to buy the game on xbox.com. Every time I try I am logged into PayPal and commerce.microsoft.com, my payment details are correct, everything looks fine. As I already stated, I purchased some Microsoft Points without any problems.

I am from Germany. After I tried to buy the game with my region set to Germany, which didn't work, I set my region to US, just for testing. But the error message occurs even with the region set to United States.

Another thing I discovered is that I can't even download the GoW trailer movies. Same error message. I thought about my account being a teenager account or something like that, but in my profile it says adult account, so that can't be the reason either.

Hey there, Kancho!

I'm sorry to see any purchasing issues! It looks like, at the time of posting this, you are currently playing Mass Effect, according to

your public profile. Are you still having issues purchasing the game? Let me know so we can dig further into it!

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

I am getting this message for any game I have tried to download from Xbox.com I am trying to download all the digital only GFWL games. Every now and then it will let me download a game so I know the payments are correct and the bank didn't even see MS trying
to pull from my card. I tried Paypal and a credit card I have been on the phone with Xbox and the Windows support team for hours and they escalated my issue but it will take 19 days to get a reply and the GFWL marketplace will be closed down by then. This
is an absolute fail for MS and I have had nothing but problems since signing up for the beta and the currency switchover. The last game I need to download that will be gone forever is Dark Void PC and I have been trying for several days. It wouldn't even let
me download the free game Microsoft Flight which also tells me it isn't a billing issue so I finally downloaded steam and got it through there but Dark Void isn't available through steam with GFWL support. If anyone knows another way I can get this game before
the closure please help!