"Sorry. Your purchase cannot be completed at this time. Please try again."

Hello there! Recently I've been having problems purchasing content from Live. More precisely, I've been trying to get some games on the weekly Live Gold sale (Giana Sisters: Twisted Dreams, Capsized and Doodle Jump for Kinect), but I keep getting the error
message from the thread title. That's when I try to buy the games from the web store, when I try to purchase them from my Xbox 360, I get the following message: "Can't authorize the selected payment option. Please select a different payment option or add a
new one."

I don't have a credit card so I use Visa Electron debit/gift cards which I connect to my PayPal account. I already tried removing the PayPal account from the list of payment options and adding it again, but that didn't help. Now, I currently live in Croatia,
but I use a UK Live account since Croatia is not on the list of supported countries. I'm fully aware of the issues that can sometimes cause, but I don't think that's the problem here, the error I usually get when I try to buy IP-restricted content is different,
and I've been able to buy most things from Live just fine until approximately one week ago (I last bought several XBLIG titles on March 9th). Now I can't seem to buy anything.

That's also when I had an issue with one of my debit cards, so I suspect that might be the cause of the problem. About one week ago I noticed that the remaining funds on one of my debit cards were some €13 lower than what they should have been. Since it's
a debit card, there's no way for me to see the list of transactions myself, so I contacted the bank. They told me that my account was showing some reservations (I'm not sure of the correct term, sorry, I'm not really well versed in these things) from Microsoft
for purchases that have already been confirmed and cleared elsewhere. The cumulative amount was almost a perfect match (it was a bit lower, around €12). I was told they would cancel them so I should get a full refund the next day. That's already happened to
me several times before with Amazon, every time I would use a debit card there, and there have never been any real problems with it; this was the first time with Microsoft, however.

The next day I indeed received a refund, but only a partial one, some €5. I contacted the bank again, but they told me they couldn't do anything more about it. So I thought oh well, it's not a lot of money, but it appears that's also when my problems with
purchasing on Live started. I did some searching before posting this thread, so I noticed some people with the same error message got flagged for suspicious activities. Could you please check if that's what's happened here and instruct me how to resolve the
issue?

Oh, by the way, I also got my Xbox One a couple of weeks ago. I don't think that would have anything to do with this, but I suppose it's worth mentioning, just in case.

Cheers!

:)

 

Backward Compatibility

Im constantly getting "Sorry your purchase cannot be completed at this time. Please try again" whenever I try to buy any Backward Compatibility game. how do I resolve this?

 

"Sorry Your purchase cannot be completed at this time. Please try again."

Hey CharlieJoe, official support here! And I am definitely sorry to see that this has been dragging out like this. We can do some digging on our end, but honestly phone/chat support is likely going to have a faster fix than we will. Can you try them one
more time to check for a status on that previous 48 hour update they told you about?

If there's still no help there, the Forum Support team here will make sure it gets taken care of. I just want to make sure we don't do anything over here that slows down anything they're working on.

 

Support, anyone? Please? I want to give you my money, but I can't.

 

billing issues have to be solved with xbox Support on phone, on the boards we are Gamers like you and have no insight to your accounts

support.xbox.com/contact-us