"Sorry your purchase cannot be completed at this time. Please try again." PLEASE HELP!!!!

Hello ,

I have already done that. Did you see that I mentioned purchasing the games on the website doesnt work either? I tried this on several computers at work and at home. I have been experiencing this for 3 days.... NEVER had this happen before.

We're sorry to hear about the frustrating experience. In this case it would be best to reach out to our
Chat Support team to take a closer look into this billing issue you're experiencing and help to explore your options.

If you're already reached out to them, please check your Microsoft account email for possible updates, or reach back out to them and provide them with the Service Request number for your ongoing case.

Hi there Darth Malice 66, thanks for reaching out and we're sorry to hear about the frustrating experience.

Please try
removing profile, power cycling your Xbox One console and router/modem, and then signing back into your account.

Any luck there when you try signing back in or are you still experiencing this?

Hi there , thanks for reaching out and we're sorry to hear about the frustrating experience.

Please try
removing profile, power cycling your Xbox One console and router/modem, and then signing back into your account.

Any luck there when you try signing back in or are you still experiencing this?

Hello Mister Cazador,

I have already done that. Did you see that I mentioned purchasing the games on the website doesnt work either? I tried this on several computers at work and at home. I have been experiencing this for 3 days.... NEVER had this happen before.

It appears that the online purchase tries to contact the XBox and see if there is space for the download. If the x box is off OR if you are not logged on the transaction fails.

I have a 360 and a One and noticed that when the 360 drive if full the transaction fails and then after adding the One Noticed that only a box that is turned on and logged in can purchase. I use the same account on both devices.

Hope this helps.

I'm trying to buy the game on xbox.com. Every time I try I am logged into PayPal and commerce.microsoft.com, my payment details are correct, everything looks fine. As I already stated, I purchased some Microsoft Points without any problems.

I am from Germany. After I tried to buy the game with my region set to Germany, which didn't work, I set my region to US, just for testing. But the error message occurs even with the region set to United States.

Another thing I discovered is that I can't even download the GoW trailer movies. Same error message. I thought about my account being a teenager account or something like that, but in my profile it says adult account, so that can't be the reason either.