Sorry, Your Purchase cannot be completed at this time - FIX THAT WORK FOR ME

Ive just been having this exact same issue, i am now able to purchase black ops from xbox.com after doing troubleshooting so here is what i did.

1) Contacted live support who confirmed my account was restricted from making purchases, the guy/woman unrestricted my account and advised it can take up to 24 hours to work but they would like to try a few other troubleshooting steps to get it working.

2) I was informed to update my personal info witch post codes etc etc, Billing info, Security info ( i used Email and Mobile ) and then also make sure card details for my bank card where correct.

3) I was then advised to try purchase the game on the Xbox console ( even tho i knew it wouldn't work because you cant purchase the game directly from the console on Xbox one ) but i did it anyways and that did not work.

4) I closed down Firefox fully and re signed in and tried to purchase the game again...and it worked the payment went through and now i can download the game on my X1.

So i would advised you guys to contact Live support to see if your account is restricted and then follow my steps.

Hope this helps!

Regards,

Ross

:)

 

Sorry. Your purchase cannot be completed at this time.

Wow....Thx for your **** help!!!! This **** xbox forum is so **** usless. Thanks

 

Sorry - Your Purchase Cannot Be Completed at this time

Hello. So, today, I got new Xbox, and with it, I bought Xbox Live Gold, Gamepass, and a Gamertag change. I wanted to buy more, however, whenever I try to purchase anything in the game store, well... See title. I know I have cash on my card, so it's definitely
not on my side. Buying from the website doesn't help, even went through an entire account verification just to make sure everything was in order.