Sorry you need to be at least 18 to join the Xbox insider program

Discus and support Sorry you need to be at least 18 to join the Xbox insider program in XBoX Games and Apps to solve the problem; The Xbox insider app has installed on my Xbox but when I go on it, it says I have to be 18 when I am and my Microsoft account also has the correct... Discussion in 'XBoX Games and Apps' started by xX WONGS Xx, May 3, 2017.

  1. xX WONGS Xx
    xX WONGS Xx Guest

    Sorry you need to be at least 18 to join the Xbox insider program


    The Xbox insider app has installed on my Xbox but when I go on it, it says I have to be 18 when I am and my Microsoft account also has the correct birthdate( I have also changed it multiple times which doesn't help) so I don't know why this is happening
    - I can't even report a problem by holding the X button and pressing the new "report a problem" feature because I can go on the app - any solutions?

    :)
     
    xX WONGS Xx, May 3, 2017
    #1
  2. coolodude69
    coolodude69 Guest
    Xbox Insider Hub won't let me in the app, says I'm underage, although am not.

    When I try to open Xbox Insider hub, it presents me with this message,"Sorry, you need to be at least 18 to join the Xbox Insider program". My microsoft account is over 18...

    I have just purchased sea of thieves and cannot access it's closed beta Sorry you need to be at least 18 to join the Xbox insider program :(

    Please help!

    Thanks Sorry you need to be at least 18 to join the Xbox insider program :)
     
    coolodude69, May 3, 2017
    #2
  3. UNSC B Denke
    UNSC B Denke Guest
    18+ Account not Allowed to Join Xbox Insider

    My Xbox account is over the age of 18, yet whenever I try to join Xbox Insider, it says, "Sorry, you need to be at least 18 to join the Xbox Insider program."

    I even have an Xbox support chat assistant confirming my account is an adult account.

    Sorry you need to be at least 18 to join the Xbox insider program [​IMG]
     
    UNSC B Denke, May 3, 2017
    #3
  4. onyxishere
    onyxishere Guest

    Sorry you need to be at least 18 to join the Xbox insider program

    Sorry to hear it. If you entered the wrong birth date when you created the account then you cannot change it after the fact and the account would need to age normally.

    If you are 18 or over and haven't yet promoted your account to adult then you can follow the instructions below to promote your account.

    Hello. Below is the information you will need to promote your account. Sorry for your loss.



    Xbox LIVE determines whether an account is a child account or an adult account based on the age of the account owner. Account owners who are younger than 18 are given child accounts in the United States.



    Child accounts are tied to an adult's Windows Live ID. The adult account can control Family Settings and restrict some features of Xbox LIVE.



    After you reach the age of adulthood (which varies by country and region), you can promote a child account to an adult account. This promotion removes the Family Settings and Xbox LIVE restrictions.





    To promote a child account to an adult account



    ◦Sign in to Xbox LIVE by using the account that you want to change.



    ◦Go to Settings, and then select Account.



    ◦Select Promote Child Account.





    Note This option is available only if the date of birth for the account indicates that you have reached the age of adulthood (18 in the United States). The legal adult age varies by country and region. The age of an account owner is calculated by using the
    date of birth provided when the account was created. This date cannot be changed. If you entered an incorrect date of birth when you created the account, your only option is to create a new account using the correct date of birth.



    ◦Follow the on-screen instructions to promote the account.
     
    onyxishere, May 3, 2017
    #4
  5. onyxishere Win User

    Sorry you need to be at least 18 to join the Xbox insider program

    Sorry to hear it. If you entered the wrong birth date when you created the account then you cannot change it after the fact and the account would need to age normally.

    If you are 18 or over and haven't yet promoted your account to adult then you can follow the instructions below to promote your account.

    Hello. Below is the information you will need to promote your account. Sorry for your loss.



    Xbox LIVE determines whether an account is a child account or an adult account based on the age of the account owner. Account owners who are younger than 18 are given child accounts in the United States.



    Child accounts are tied to an adult's Windows Live ID. The adult account can control Family Settings and restrict some features of Xbox LIVE.



    After you reach the age of adulthood (which varies by country and region), you can promote a child account to an adult account. This promotion removes the Family Settings and Xbox LIVE restrictions.





    To promote a child account to an adult account



    ◦Sign in to Xbox LIVE by using the account that you want to change.



    ◦Go to Settings, and then select Account.



    ◦Select Promote Child Account.





    Note This option is available only if the date of birth for the account indicates that you have reached the age of adulthood (18 in the United States). The legal adult age varies by country and region. The age of an account owner is calculated by using the
    date of birth provided when the account was created. This date cannot be changed. If you entered an incorrect date of birth when you created the account, your only option is to create a new account using the correct date of birth.



    ◦Follow the on-screen instructions to promote the account.
  6. Daft Badger Win User

    Access to Sea of Thieves Alpha on account that cant use Xbox Insider Hub

    If I remember you need to be over 18 to join the Insider program so there's nothing you can do to change that.
  7. Tomm_A Win User

    Is it true that you going fix bugs of xbox laucher soon

    Hello mfundo jele,

    Greetings!



    Thank you for posting in Microsoft Community.



    It appears that you are interested in testing new products or apps. Let us help you by providing the information to address your concern.

    You can check the Xbox Insider Program which will bring our Xbox fans to get early access to new games and features, join playtests with developers, and provide feedback to help shape the future of Xbox. You can join the program by installing the Xbox Insider Hub app on your console or PC. However, to join the program, you must be at least 18 years old to join the Xbox Insider Program. If you are under 18, you can still participate in the program with a parent or guardian’s permission, but you will not be able to access some features or content that are restricted by age. For more information, see: [Xbox Insider Terms of Use (TOU)].

    We thank you for bringing this concern here and glad to provide the needed information.



    Sincerely,

  8. XBF Brad A Win User

    I cannot log into my Xbox insider hub

    Hello Wyatt,

    Thanks for coming to the forums with your question. Unfortunately, you will not be able to sign up for the insider program. This program is for adults over the age of 18. However if your parents have an account they can try and join with their account. Just
    have them download profile onto the Xbox and then go to the Xbox insider hub as you did.

    Please have your parents read over the
    Xbox insider program.


    Thanks,

    Brad
  9. Njal the Blue Win User

    Minecraft

    The issue with joining the Insider Preview program is that you need to be 18 years old. If your son's friends are below that age, they should not be in the program.

    They are circumventing the safe guards of a child account, linked to a family account. They are also probably not aware of the issues that can arise from testing beta software on their consoles.
Thema:

Sorry you need to be at least 18 to join the Xbox insider program

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