"Sorry we can't sign you in. Try signing into Xbox.com, then start this app ...

boraxkarloff · Apr 26, 2015

I got an email response today from support, with the usual BS- try reinstalling, rebooting, check for new updates,blah, blah, blah. Did all that and the problem persists. Obviously, this is a widespread problem. Windows 8.1- a repackaged version of Vista.

Colker · Apr 28, 2015

Mine has resolved!!! Did a system restore to before latest Microsoft Updates. That didn't work. So restored it back to latest date. Uninstalled and re-installed Solitaire Collection. Got the same message but then very briefly another error code consisting
of letters and numbers, went too quick to make a note but then HEY PRESTO Solitaire logged me in and everything was as if nothing had happened. Strange but Brilliant

John T. Marks · Apr 30, 2015

I am still having the same issue, but with all of the causal games. I just upgraded to the most recent build of win 10 build 10074 and none of the games will sign in. I can sign in to xbox.com, the xbox app, and have authenticated everything I can, but
the games still refuse to sign in.

StephenMasterman · May 8, 2015

Me to tried everything no luck

Adilson Simoes · May 9, 2015

Dizem que estao tendo um problema no servidor....quem diria...Macrosoft com problema de servidor....hahahahahaha...muito boa essa....

Terri. M. B. · Jun 9, 2015

I get this error with every Microsoft game.

BMYA · Apr 15, 2016

One year later, none solution, unable to sign with Microsoft Sudoku and CAN sign with Microsoft Solitaire. Windows 10.

BMYA · Apr 15, 2016

Wow - I reinstalled MS Sudoku now and it sign!!!

Tucson.Don · Nov 1, 2018

I was having the same issue. When you uninstall the game and reinstall, Microsoft uses the same bad information in the registry to install the file again.

Here's the solution:

Open the registry and find #gamename# and delete the key. Then repeat find (F3).

This will take some time. If you find keys that will not let you delete them, it's because there's another user that has the game installed. You must login that user and edit the registry again deleting all the keys with the #gamename#.

My #gamename# was taptiles

ddm135

The error is 'Sorry, we can't sign you in. Please sign in at Xbox.com, then start this app again.'

Nguyễn Mudi

Yes, and the message is: "Sorry! We can't sign you in. Please sign in at Xbox.com, and then restart this app again." and I try to sign in at xbox.com, but the problem cannot be fix.

RBDirckx

Every time I open Solitaire Collection, it tries to log in to live; and every time it says "Sorry we can't sign you in. Try signing into Xbox.com, then start this app again". I do that and it doesn't work.

LegoNinja187

Have you tried different browsers?

And clearing your cookies and/or cache?

LtLogicon

I have read that this issue is a common amongst other users, and it is specific only to Taptiles.

The actual sign in button may be a browser issue, though it is unlikely, it is best to be sure. Other than that, the last idea I have is; to test Taptiles on another user on your computer with another Microsoft/Xbox account or just try with another Microsoft/Xbox
account.

If this does not work, then as far as my knowledge goes it may be a Taptile developer issue. In that case you may have to contact Microsoft support. I'm sorry that this is hindering your gaming experience.

"Sorry we can't sign you in. Try signing into Xbox.com, then start this app ...