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1 Windows 8.1, Version 6.3 (Build 9600)

2 Packard Bell, Easynote LE69KB

3 Since I've bought it - it's new.

4 None of the xbox-app are signing in

5 sometimes the apps shut to the taskbar, otherwise it's said "sign in on xbox.com and start the app againg" - I sign in on xbox.com, I start the app again: the same message.When I click the sign-in-field the app starts to "think about that" (showing the
circle) and it does so for hours.

6 Apps where de- and reinstalled, the xbox-account was transfered to my country.

 

I suggest you run the Windows Update Troubleshooter, as connection issues for all games with LIVE-integration suggests that there may be updates that are 'stuck" for you. The Troubleshooter will also repair some other issues that you might have on yoru system:
support.microsoft.com/.../2714434

 

I have run the Windows Update Troubleshooter, and then checked for updates when that process completed successfully. there were no updates available for my system. the problem still persists.

 

Since this is a global connection issue for all LIVE games that you are signing into, this is an issue that Xbox Support should assist you with. Please explain to them in detail what you have described to me and what steps you have taken to try to resolve
the issue. It is important that you provide them with the Shuffle Party error code and explain that this sign in error pertains to all Windows 8 games.

 

If you read the beginning of this thread, you will see that it is NOT a global connection issue. I can successfully sign into Solitaire, Mahjong, and one or two others.

 

I went back in the thread and saw that you did indeed say that you can play several other Microsoft Studios games. I apologize for the mistake.

Before contacting Xbox Support, you could also try running the Modern UI App troubleshooter:

download.microsoft.com/.../apps.diagcab

This might give us a better idea of what is causing the issue.

 

I ran the Modern UI App and it didn't change anything. The apps still will not log into the service.

 

I'm having this exact problem and I ran the diagcab. It found four problems, of which it solved two.

It could not fix 'Service registration is missing or corrupt' (shows a red cross) and it did only establish that 'Windows Store-configuration is possibly corrupt' (shows a yellow exclamation mark).

It fixed 'Several security settings are missing or were changed' and 'Windows Store-cache is possibly corrupt' (those show green checkmarks).

 

How am I to fix the problems the diagcab couldn't fix?

Also, I couldn't edit my reply of just before stating that I'm not authorized to do that when I tried to post it and it showed my post quoting the private message by WesPhilips stating amongst others that his Windows version was build 9600 and his computer
model, but not the message that he replied to and I'm also puzzled by the fact it showed a date of about 7 sep 2014 3:50 AM or so.

 

Hello EricDePerik,

Unfortunately, we cannot offer support for your issues, as seem to be related to your system, while we mostly offer support for issues directly related to our games.

However, I did a quick search, and this site offers a tool that my help you diagnose your installer issue:
support.microsoft.com/.../223300

If this Microsoft Fix it tool does not resolve the issue, please contact Microsoft Support:
support.microsoft.com/contactus

 

This problem has also occurred for me.

After months and months of use, I now see this message and cannot make a connection even after logging in to XBox.com.

As a result I can no longer see any of my game statistics.

But I CAN sign in when I open Microsoft Sudoku and Mahjong.

I have checked that my Windows updates are complete, and cleared browsing history/cookies etc.

I have also tried the Windows Store reset, and uninstalling and re-installing the Solitaire app, but none of these has had any impact.

I am running Windows 8.1 on an HP Pavilion pc.

Can anyone help??

 

LockedGem739, does this issue persist? In addition to manually checking for Windows Updates, have you also run the Windows Update troubleshooter?

You mention uninstalling Solitaire. Does this mean that you experience this issue in both Solitaire and Bingo?

 

@CarvedLeader850, please let us know what troubleshooting steps you have already tried.

 

My Fix: I removed my Xbox Live payment method.

What I tried before:

1. Reinstalled TapTiles (didn't work)

2. Set up a new windows user, and installed TapTiles (didn't work)

3. Brother logged in to TapTiles on my original windows account (worked). (only difference between us: he has no XBox live payment method. I had an expired card in my payment method).

4. Brother logged in to TapTiles on the new windows user account (worked)

5. Uninstalled TapTiles, removed all registry settings (didn't work)

6. Updated my payment method on XBox Live to a valid current card (didn't work)

7. Fix: removed the updated payment method.

I also tried steps 2 through 4 on my Wife's laptop. Same results. It was the payment method. Silly.