Sorry we can't show game pass perks right now

Hello, jorn. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

Does your son also have Game Pass Ultimate on his account? Or only you have?

Waiting for your kind reply.

Hi Lucas... thanks for your reply. Apologies for not responding sooner. I think it must be on my account. I assumed that he would have the same perks. Should I cancell game pass and sign him up for it? I put everything in my name due to his age.I

I have tried to access my gamepass tab for a few days now but it keeps saying the same thing

Sorry we can't show game pass perks right now

I have tried turning my xbox on and off but nothing has changed please help

hello

is this sorted out?

I have the same issue and i cant seem to figure out how to fix it

Hello Blick Wit'Outta Blicky Blickerton,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)





Thank you for your understanding.



Respectfully,

Hello Blick Wit'Outta Blicky Blickerton,



Greetings!



Thank you for posting in Microsoft Community.

It appears that you are experiencing error when trying to launch Xbox Game Pass library in your device. Let us check and see on what we can do to help resolve your concern in a timely manner.

We would like to ask few questions to help us isolate the issue further.

1. When did the issue start?

2. Are you using Windows PC? What is the version of your Windows? To check, press Windows key + R and type winver then hit enter.

3. What troubleshooting steps have you done so far?

For the meantime, if you are using Windows PC, perform these troubleshooting steps:

1. Make sure Windows is up to date.

• Press the Start button on the taskbar, type settings, and then select Settings.
  
• On Windows 10, select Update & Security. On Windows 11, select Windows Update.
  
• On the Windows Update page, select Check for updates to see if any updates are available
  

including optional updates for your device.

• Once the updates have downloaded, select Install now to start the installation.
  
• Following installation, we recommend that you restart your device so that the latest updates can take effect.
  

2. Make sure Xbox app is up to date.

• Press the Start button on the taskbar, type store, and open the Microsoft Store app.
  
• Select Library.
  
• Under Updates & downloads, check if there is any updates available for the Xbox app. If an update is available, select Update.
  

3. Make sure you are signed in to the Xbox app and the Store with the same account.

> To make sure your permissions for the game can be validated, be sure to sign in to both the Store and the Xbox app using the same account that was used to purchase the game.

4. Uninstall and reinstall Gaming Services

• Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
  
• In Windows PowerShell, type the following command and press Enter:
  get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
  
• In the same window, type the following command and press Enter:
  start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
  
• Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
  
• Restart your device and try to install the game again.
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,