"Sorry, we can't change your Microsoft account right now. For more info, go to ...

I created a microsoft account on a new email that does not have a profile yet and I attempted to move Microsoft Account 1's gamer tag to that new microsoft account 3 but I got an error. I have NOT moved any gamer tag to any profile EVER so I have no idea
why I am getting that error. This is my first time trying to move my gamertag for microsoft account 1 to microsoft account 3 (doesn't have a profile) since I want to move microsoft account 2's gamer tag to microsoft account 1's email. Thanks.

:)

 

Changing email's

It just says, "Sorry, we can't change your Microsoft account right now. For more info, go to Xbox.com/AccountSwap".

 

old gamertag, new microsoft account

After I click sign in to change my Microsoft account I get this message saying "sorry, we can't change your Microsoft account right now. For more info, go to Xbox.com/accountswap

 

did you contact microsoft support. i can try to find out why it is not working if you want

 

No I haven't had the time to call them, I though maybe I could find a solution online. If you could try to find out why it isn't working that would be great!

 

Have you thought about moving emails around instead of gamertags? In my experience it's generally easier with less errors! However, it would probably depend on if the Microsoft accounts have extra services attached to them (such as hotmail/outlook email)
that you wouldn't want to lose since you'd be removing the emails from the accounts.

Let's look at it like this, with Email1 being the account associated with Gamertag1, and Email2 being associated with Gamertag2.

You would create a new email to temporarily associate with Gamertag2 (there's an easy outlook email setup during this process) and then remove the original email (Email2) from that account.

Then, add the now-free Email2 as an alias to the account with Email1 and Gamertag1.

Then, if you wish, you can remove Email1 and move it to the second account with the new email, effectively switching the two logins.

This way, Gamertag1 would be attached to Email2 and Gamertag2 would be attached to Email1.

If you wish to use the 3rd email, you would just need to go through the first steps to remove it from the account you created, then you can associate it with one of the other accounts.

I know that can get confusing. Fortunately, Xbox has a
support article that does a much better job of explaining the process than I do. I assure you it's much easier than it sounds.

If you'd like to have someone available to help walk you through the process, remember that you can always

chat with an Ambassador who will be happy to help give clearer step-by-step instructions.

 

For the Alias, would I just put anything? Since the alias isn't an actual email I wouldn't need to create a password for it. So then I would just make an Alias for Account 1 and make the Alias my primary and delete the email off of that account, then use
that email as an Alias for Account 2 so then I would have the email associated with the gamer tag that I want. Right?

 

Correct!

The reason you don't need to create a password is that the account keeps the same password even when you change the alias. So you would login with a different email, but the same password.

Good luck and let us know if you have any trouble, even though it sounds like you've already got it figured out! ;D

 

Okay, thank you so much! I accidentally switched it back because I wasn't sure if I put in someone else's email. I didn't know that you can only switch it once so now I have to wait a week Lol. I will see how it goes next week!

 

PLEASE be cautious using the change alias option as it has been known to BREAK accounts! You are better off changing the MSA via the 360 console. If that is not an option please remember to NOT remove the old email after making it the secondary alias until
at LEAST 48 hours.

 

When I try to just switch my microsoft account to a different email I get: "Sorry, we can't change your Microsoft account right now. For more info, go to Xbox.com/AccountSwap". I looked up the error and it says that you get the error if you already changed
an email for an account within 30 days or so but this is my first time attempting to switch account/email. So would I have to call Microsoft support and talk to them about it?

Also, is there anyway you can summarize how it is known to break accounts? Thanks.