Sorry we cannot sign you in. Try logging onto xbox.com and then start this app again.

Hi,

If you can't sign in to a Windows 10 game, this may be due to an issue with your in-game account or your Xbox profile. Let's isolate your concern by answering the following questions:

• Have you tried playing other games to check if the same issue occurs?
• Are you using the same email address to sign in to the Xbox app and the game?
• Have you made any changes to your device before encountering this issue?

Meanwhile, we suggest that you sign in to
Xbox.com. If you can sign in, that means your profile is all good. Otherwise, follow the on-screen prompts to update your account information.

We also recommend keeping the game and the device up-to-date. Refer to the following links for the steps:

• Check for updates for apps and games from Windows Store
• How to get software and driver updates for Windows 10

We'll be waiting for your response regarding the status of this issue.

I can logon to the xbox and weather apps okay.

Yes, and the message is: "Sorry! We can't sign you in. Please sign in at Xbox.com, and then restart this app again." and I try to sign in at xbox.com, but the problem cannot be fix.

Every time I open Solitaire Collection, it tries to log in to live; and every time it says "Sorry we can't sign you in. Try signing into Xbox.com, then start this app again". I do that and it doesn't work.

The error is 'Sorry, we can't sign you in. Please sign in at Xbox.com, then start this app again.'