"Sorry, this console can't play until your subscription payments are up to date."

Discus and support "Sorry, this console can't play until your subscription payments are up to date." in XBoX on Consoles to solve the problem; I made a mistake and bought an Xbox 360 off of someone on craigslist. (Had I known that this wasn't recommended, I would have reconsidered) Anyway,... Discussion in 'XBoX on Consoles' started by itsmeduddy, May 11, 2014.

  1. itsmeduddy
    itsmeduddy Guest

    "Sorry, this console can't play until your subscription payments are up to date."


    I made a mistake and bought an Xbox 360 off of someone on craigslist. (Had I known that this wasn't recommended, I would have reconsidered)

    Anyway, my console is now getting this error saying that it can't play until my subscription payments are up to date. After talking with a few folks at MS, they advised that I go to the person who sold me the Xbox and try to get them to transfer ownership
    to me. Needless to say, I got no response from the guy and no help from MS. I'm basically sitting on $200+ of MS gear rendered virtually useless. Bottom line, it seems as though MS is making me suffer for purchasing a product that wasn't sold to me directly
    from them, and won't help me figure this out or transfer ownership even though I pay for my live subscriptions and am willing to continue paying if they would only help. I can't do ANYTHING on this console anymore, not until the ownership issue is resolved.
    Anyone have any suggestions or perhaps gone through a similar situation that can help me out? I can't even sell this thing anymore. I'm stuck with it..

    Thanks for your responses!

    :)
     
    itsmeduddy, May 11, 2014
    #1
  2. Xbox 360 is unusable.

    My Xbox 360 says: "Sorry this console can't play until your subscription payments are up to date."

    I bought this Xbox 360 brand new on ebay and never signed up for any subscription.

    Is there anything I can do? My Xbox 360 is unusable.
     
    Potato Joe-8182D560-1C1C-4F60-85D4-2049EA17933F, May 11, 2014
    #2
  3. FST88LX
    FST88LX Guest
    Xbox won't work

    My Xbox is telling me. Sorry, this console can't play until your subscription payments are up to date and Microsoft account not available . It won't even let me play a game but I'm still signed into Xbox live
     
    FST88LX, May 11, 2014
    #3
  4. "Sorry, this console can't play until your subscription payments are up to date."

    Sorry to say but you got scammed by someone. There is nothing you can do but take it up with the person that you purchased the console from. This is one of the reasons that Microsoft advises against the purchase of second hand consoles. Microsoft can
    do nothing to help. You will have to pursue the seller.
     
    HomegrownSilky, May 11, 2014
    #4
  5. onyxishere
    onyxishere Guest
    Exactly. Sorry this happened to you but you may be able to get your money back from the guy. Contact your local authorities and explain the situation to them and how the console was purchased by the seller on a payment plan. He did not pay and sold you
    a console that cannot be used and now he will not contact you back. They may be able to get your money back with threats of fraud charges.
     
    onyxishere, May 11, 2014
    #5
  6. itsmeduddy
    itsmeduddy Guest
    Thanks for the input guys.. I figured as much.. guess I'll just have to save up and buy another console.. Xbox 1 perhaps? We'll see.. I appreciate your time though!
     
    itsmeduddy, May 11, 2014
    #6
  7. isHeydrich
    isHeydrich Guest
    I have a question concerning this topic as well. I bought a console from my cousin and it recently started to display this message. He bought the Xbox on November 10, 2012. If I were to wait until the 10th of this year, would my console unlock?
     
    isHeydrich, May 25, 2014
    #7
  8. davemcfly85
    davemcfly85 Guest

    "Sorry, this console can't play until your subscription payments are up to date."

    no it will not unlock until the payments are made
     
    davemcfly85, May 25, 2014
    #8
  9. DonutMan59
    DonutMan59 Guest
    i have this same message, but can't seem to find a way to update my subscription.
     
    DonutMan59, Jun 4, 2014
    #9
  10. Very same problem as well, my friend. you are not alone! called MS xbox support 3 times and i was given three different answers, the 2nd guy cleared the xbox into its factory default and i assumed it was fixed until i tried to play a game; the other agents
    said to sell the console & get another (now thats not very professional). Now that i have read all these blogs, im going to request a supervisor for something that isnt even my own fault..PROGRAM YOUR SYSTEM TO SOMETHING THAT CAN BE FIXED EASILY! any other
    microsoft device doesnt have this problem. BILL GATES should look into this
     
    DarknessRises89, Jul 30, 2014
    #10
  11. Bobbyjo28
    Bobbyjo28 Guest
    You were ripped off. This message means that the console was an Entertainment For All system already registered to someone else.
     
    Bobbyjo28, Oct 31, 2018
    #11
  12. RoguePredator88 Win User

    Sorry, Console cannot play until your subscription is up to date

    Unfortunately i dont think that heres a way update your console with out going back on xbox live. You will need to contact xbox live support agent to update your billing payments.
    support.xbox.com/.../contact-us. Your only other choice would be to create another xbox live account and start from scratch.

    Hope ths helps, good luck
  13. EggsBoxJuan Win User

    Sorry, Console cannot play until your subscription is up to date

    Hi, I guess you had the entertainment for all plan and haven't kept up with the payments due to the card theft etc, you'll get thrown into some squalid prison and made to play PS3 24/7.

    -

    Seriously though xbox support should be able to fix that. Use the link provided by the Ambassador RoguePredator88 and you should soon get it fixed up.
  14. SaintAvalon Win User

    Sorry this console can't play untill your subscription payments are up to date

    Yes this is a Gamestop issue, you should always save receipts in case something goes wrong, this will help with returns like this sort of issue. This board won't be able to assist in helping in any way on this matter. If you have an Xbox Live issue feel
    free to start a new thread.
  15. maxen Win User

    Sorry, this console can't play until your subscription payments are up to date.

  16. Koastamogen Win User

    Sorry, this console can't play until your subscription payments are up to date

    There was a special deal going on in 2012/2013 where you could purchase a subsidized XBox for $99.99 if you signed a contract for a 2-year xbox live subscription at $14.99/month.

    We did this for 2 of our XBoxes. This is what it shows on the Console if the payment is not made.

    Sounds like this console was one of those types. You need to contact XBox.
Thema:

"Sorry, this console can't play until your subscription payments are up to date."

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