Sorry, There's a problem with the credentials that you're using to sign in.

Discus and support Sorry, There's a problem with the credentials that you're using to sign in. in XBoX on Consoles to solve the problem; This message keeps coming up when I'm trying to sign into my account. It tells me to go to https://account.live.com to fix the problem. But I have no... Discussion in 'XBoX on Consoles' started by Angelumortis73, Dec 3, 2016.

  1. Angelumortis73
    Angelumortis73 Guest

    Sorry, There's a problem with the credentials that you're using to sign in.


    This message keeps coming up when I'm trying to sign into my account. It tells me to go to
    https://account.live.com to fix the problem. But I have no luck going there. I'm able to log in online on my PC, and my Xbox One is able to connect with no issue.

    I tried clearing my cache as well as deleting my profile and trying to download the profile onto my 360, but that doesn't work either.

    :)
     
    Angelumortis73, Dec 3, 2016
    #1
  2. GaudierTripod92
    GaudierTripod92 Guest
    There's a problem with the credentials that you're using to sign in.

    I had an offline profile on Xbox 360 that was a high level on halo:reach which i wanted to play on xbox one, but i needed an online account so i signed in and pressed "join Xbox live". Then i put in my name, my email and my email password (which i had just
    created for this account) and after pressing done it says the there is somthing wrong with the credentials and don't ask if i made sure it was the correct email and password.

    Thank you.
     
    GaudierTripod92, Dec 3, 2016
    #2
  3. Player232288845
    Player232288845 Guest
    Please help

    ever time I try to download my account it always says "sorry, there's a problem with the credentials that you're using to sign in."
     
    Player232288845, Dec 3, 2016
    #3
  4. Angelumortis73
    Angelumortis73 Guest

    Sorry, There's a problem with the credentials that you're using to sign in.

    Resolved: I was able to contact support and I found out the reason I wasn't able to login / download my profile was because my password had too many characters. the Limit for the 360 is currently 16 characters. Just in case anybody has this issue in the
    future.
     
    Angelumortis73, Dec 3, 2016
    #4
  5. Angelumortis73 Win User

    Sorry, There's a problem with the credentials that you're using to sign in.

    Resolved: I was able to contact support and I found out the reason I wasn't able to login / download my profile was because my password had too many characters. the Limit for the 360 is currently 16 characters. Just in case anybody has this issue in the
    future.
  6. TanRex0940 Win User

    Sorry there's a problem with the credentials that you're using to sign in. Go to https://account.live.com to fix the problem.

    Try asking xbox via email they might help
  7. DruCart3456 Win User

    Sorry there's a problem with the credentials that you're using to sign in. Go to https://account.live.com to fix the problem.

    As far as I can figure out, this happens if you changed your gamertag on the Xbox One after they changed how it worked. I actually ran into this issue today after trying to upload some Xenoverse saves from the 360 to the One. If anyone finds a fix for
    this, plz and thx
  8. Chantelle siane Lewi Win User

    How to download and log into your microsoft account on xbox 360?

    The error says:

    Sorry there is a problem with the credentials that you're using to sign in. Go to http://account.live.com to fix the problem.

    8015000A
  9. steeledwand7664 Win User

    “Sorry, there’s a problem with the credentials you’re using to sign in.”

    One of two things could be causing this.

    Like the others have said it could be the password but what they have not said is that for the 360s including the emulators on the Ones the password box is limited to 16 characters so if your password is longer than 16 characters it will see it as a wrong
    password when trying to sign in.

    The second thing like the others have said is 2 factor authentication the 360s including the emulators do not play well with 2 factor authentication. You would either need to turn this off or use the app password.
Thema:

Sorry, There's a problem with the credentials that you're using to sign in.

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