"Sorry, looks like our service isn't working right"

Discus and support "Sorry, looks like our service isn't working right" in XBoX Games and Apps to solve the problem; I keep getting this same error, though only while trying to play Black Ops 4. Checked Activision Server status, no issues, and Xbox says the same... Discussion in 'XBoX Games and Apps' started by thelanterncorps, Jan 17, 2019.

  1. "Sorry, looks like our service isn't working right"


    I keep getting this same error, though only while trying to play Black Ops 4. Checked Activision Server status, no issues, and Xbox says the same thing.

    :)
     
    thelanterncorps, Jan 17, 2019
    #1
  2. Kelemvor79 Win User

    "Sorry, looks like our service isn't working right"

    I recommend that you turn off all the systems that use the internet and then reset your router once the router is restarted and that this one starts up again the computers that use internet one by one, including your xbox
  3. Half Fish Half Win User

    "Sorry, looks like our service isn't working right"

    I’m glad you were able to resolve the issue! If you encounter any further problems don’t hesitate to reach out! We’re here to help!
  4. thelanterncorps Win User

    "Sorry, looks like our service isn't working right"

    Restarting router and network settings did nothing. Completely unplugged Xbox and network cable, all good to go
  5. Half Fish Half Win User

    "Sorry, looks like our service isn't working right"

  6. XBF Leslie D Win User

    quote, "Sorry, looks like our service isn't working right.

    Hi there,

    I'm sorry to hear this is happening. Now just for clarification are you on the Xbox 360 or Xbox one? If you're on the Xbox One I suggest for you to clear the console's network cache (MAC address).

    To clear the alternate MAC address(Network cache)on the Xbox One console follow these steps:

    • Go toSettings
    • Select Network > Network Settings
    • Select the Advanced Settings
    • Next choose the Alternate MAC Address
    • Select clear and restart





    Hope to hear back soon, let us know if this helps.
Thema:

"Sorry, looks like our service isn't working right"

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