Sorry his purchase can not be completed please try again

Hey there, spoopy!

I'm sorry to see any purchasing issues! It appears that you have been playing Black Ops 2 on Xbox One, per

your public profile. Are you still having issues purchasing this? Let me know so that we can dig into this further together.

-------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

I'm trying to to buy black ops 2 but I can't no matter what account I use. I can't use Paypal to pay either

It appears that the online purchase tries to contact the XBox and see if there is space for the download. If the x box is off OR if you are not logged on the transaction fails.

I have a 360 and a One and noticed that when the 360 drive if full the transaction fails and then after adding the One Noticed that only a box that is turned on and logged in can purchase. I use the same account on both devices.

Hope this helps.

I'm trying to buy the game on xbox.com. Every time I try I am logged into PayPal and commerce.microsoft.com, my payment details are correct, everything looks fine. As I already stated, I purchased some Microsoft Points without any problems.

I am from Germany. After I tried to buy the game with my region set to Germany, which didn't work, I set my region to US, just for testing. But the error message occurs even with the region set to United States.

Another thing I discovered is that I can't even download the GoW trailer movies. Same error message. I thought about my account being a teenager account or something like that, but in my profile it says adult account, so that can't be the reason either.

Hey there, Kancho!

I'm sorry to see any purchasing issues! It looks like, at the time of posting this, you are currently playing Mass Effect, according to

your public profile. Are you still having issues purchasing the game? Let me know so we can dig further into it!

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.