Sorry, an unexpected error has occurred (Code Redeeming)

Sorry, but an unexpected error has occurred. The error has been recorded and we will investigate. Please try to redeem your code later.

Hi there,

Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that the Xbox Live account , the console and code all match region wise, using different regions for any of them cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us they can do a more indepth look into this issue.

Hello, and thanks for getting in touch. I'm Aileen, and I'm here to advise you as an independent advisor.

That error usually means there’s a problem on Microsoft’s side, not your account. Here’s what you can try for now:

Wait and try again later

Sometimes the system just needs time to catch up. Try again in a few hours or the next day — especially if it says the error is being investigated.

Redeem on the official site

Use a browser and go to:

https://redeem.microsoft.com

Sign in, then enter the code there instead of using the console or Xbox app.

Check the code’s region and type

Make sure the code matches your Xbox account’s country/region. For example, a US card won’t work on a non-US account.

If it still fails

Keep the receipt and let the retailer know — the card might not have activated properly even if it looks like it did. Some retailers can recheck activation status.

Please let me know if you need any further assistance. Looking forward to your response.

Just bought siege and the codes for vehas 1 & 2 are not working either man. Codes are recognised but when i click on redeem comes up with......sorry and unexpected error has occured. The error has been recoreded and we will investigate. Please redeem your
code later

Your right: that is exactly my problem.

the message i get after entering the activationcode is:

Sorry, an unexpected error has occurred. The error has been recorded and we will investigate. Please try to redeem your code later