sons account was hijacked

My grandson account was also hacked and the person is trying to extort money, wants a $50 XBOX card number. The persons name is Roman XBOX game tags are_MacCruz and Clash 1999's. Has done this to others. I sent Microsoft all the information, but have not
heard back from them. This is again XBOX code of contact. This person needs to b baned. PLEASE HELP

Thank you for your response onyx62is. After further prodding my son, he finally told me he did give out the account information after this gamer told him he would give him free stuff. Regardless of the how and why, it is still unacceptable that this gamer
knowingly enticed a child to give him his information with the ultimate goal of hijacking the account. There should be ramifications for such actions.

My son has learned a valuable lesson from this which is the one positive thing we can take from it. This apparently is a common theme as one of my son's friends had the same thing happen. Parents, if you read this post, please discuss this with your children
so they do not fall victim to the same fraudulent behavior.

Sorry but support is incorrect. It is against the ToU of the forums to name and shame another player. You can, however, file a complaint about the gamer in question by going to his bio on the console and selecting File Complaint then following the instructions.
This will be sent directly to the PET (Policy Enforcement Team) to investigate and take the necessary action.

As for losing the account. An account cannot be hacked unless the person who owns the account gives out specific information about it. You should question your son to see if he was looking to cheat by having the other player "offer" certain incentives
for gaming. Usually this requires the person giving the email/password for the account. Sometimes they will even ask certain questions that will ensure the person gives them the info without thinking.

As for support. You should call them back and have them open an Unauthorized Access Ticket for the account. Then will then be able to tell how the person gained access to the account.

Good luck.

If you report that gamer using the in-console reporting system chances are high that their account (and possibly console) will be permanently suspended from Xbox LIVE. Microsoft does have a way to investigate these matters when obvious log-in details are
transmitted over Xbox LIVE.

I agree that it is unacceptable that others do this. All we can do is try to prevent it from happening and report it when it does.