sonenoe hasvbtaken control of my system si9de pannal come in an turn it off

taken control of my stsyem need help

Hi there! This is Virginia O.

I understand that you are experiencing unauthorized purchases on your account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

To prevent this from happening again, let us fully secure your account by:

Changing your account password by going to: https://account.microsoft.com>; Security> Change my password.

Next is to update your security information by adding a working email or phone number to the account. To do this, go to account.microsoft.com> Security> Advanced Security options.

Once these steps are performed, your account should be secured and only you will have the access to it.

Thank you for your cooperation.

A wireless adapter of 360 controller will work on the xbox one controller?

And ita not just nurato in all of the game that i try the buttons was be opsitedown and the rt lt dont seems to work altho on the chack pannal evrey thing semms alright and all of the button response to the test

Hi there,

you might want to try a power cycle, via the steps mentioned here:
support.xbox.com/.../power-cycle-console

Let us know the results

turn your xbox one off unplug power in the back wait 10 seconds plug it back in and turn it back on with your controller. I was having the same problem and this fixed it for me. apps are back too