Son turned off my one s console during update.

It's still doing this Microsoft. How can you issue updates fir your products just to break them?

Just unplugged my console again and I got the update message. It still says 0% but I'll wait it out for now.

Hi There,

No, it is not normal for your Xbox to turn itself on in the middle of the night. And for the cutting off during an update sometimes the Xbox needs to restart during an update so that is normal, but if it is turning off and not restarting during an update
that is not normal.

I don't think the other people who replied understand what you are asking because I'm having the same problem. My brand new Xbox One S is going to sleep/turning off DURING the straight out the box initial set up update. Not AFTER it's fully downloaded the
update and it auto restarts. And when I turn the Xbox one back on, the initial set up update starts over. You can't get to the settings yet to set it to download even when the console is off/sleep because it can't get past the initial set up update. Nobody
has time to sit in front of the TV for hours, wiggling the controller sticks every 5 mins to keep the controller/Console from going to sleep partially through the Initial setup update and having to start over. It's been 3 days and I haven't been able to play
one single game yet on my new Xbox One S. Is there any way to prevent this?

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

There are a few things that could be causing the issue with your son not being able to play NBA 2K23's MyCareer mode. Here are some potential solutions to try:

Make sure that both you and your son are connected to the internet and that your network connection is stable.

Check to see if there are any updates available for NBA 2K23 or your Xbox One console. If there are updates available, make sure to install them.

Make sure that your son's Xbox One console is set as your home Xbox. To do this, go to the "My account" page in the Xbox One settings and select "Set this as my home Xbox." This will allow your son to access your Xbox Live Gold membership and any games or content that you have purchased.

Try resetting the Xbox One console by holding down the power button for 10 seconds until the console turns off, then unplugging the power cord and waiting a few minutes before plugging it back in and turning the console on again.

If none of the above solutions work, try uninstalling and reinstalling NBA 2K23 on your son's Xbox One console.