Son spent money on Roblox

We are in the united states but i requested a refund from microsoft w/in the 14 days and let them know that it was an unauthorized charge by a minor and they denied my request for a refund. I am out over $100 during this pandemic and i have no idea what
to do to get my money back.

The way this is supposed to be set up is that you have a child account and an adult account. The child account is a separate account but it cannot act independently of the adult account. From the adult account you can set purchasing permissions and even
set a monthly allowance that will not be exceeded. You can also set restrictions on what you child views or sees and how they can pick friends.

The problem is that most of the time when these accounts are set up, parents do not create a child account, they just set up an adult account for the child, and we cannot set permissions on an adult account.

The only thing you can do with an adult account is remove any payment methods and add gift cards to the account as needed. That way when the money is gone its gone.

Thanks Bandido,

This is not about buying a game and playing it hard for 14 days, its about XBOX cashing in on Children spending their parents money. The settings no matter how the parent sets up the initial transaction i.e. As an adult, as a teenager, child playing on parent
account and even an adult playing on an adult account! Xbox should not allow automatic in App purchases, unless the parent has gone through a process to activate the game purchases which can not be done by accident! With your mind set its no wonder parents
are not being refunded, are you a parent?

Who actually would allow their child to free spend 100's, in some cases thousands of pounds/dollars to buy 100 baloon rides, a box looking farrari/lamboghini etc?

Please don't add any more useless input to this forum! unless you admit that people that worked in support where deliberately ignoring parents refund requests and that maybe it was part of some sort of comissions process.

THIS FORUM IS ABOUT CHILDREN SPENING IN APP PURCHASES IN THE GAME ROBLOX!!! does this clarify?

Thanks for input and an insite into the mentality of the staff that work in XBOX support.

Jason

Thanks Bandido,

A much needed easy to use explanation of how to process an xbox refund. I have been looking into a legacy refund, obviously after the 14 days given by microsoft. Can someone please explain why 14 days? some children are spending thousands of pounds before
theire parents realise, surely anything more than £50 should be given an annual refund policy as it would from highstreet shops or am I wrong to think this way?

Thanks for taking the time to add useful information for anyone that has this problem in the future.

Regards,

Jason

Even my son spent Indian Currency Rs.60,000, and how do i get my refund, he spent all my money using cards. now how do i get my refund back. Anyone please help me.