son bought an xbox voucher which went to the wrong microsoft account

Discus and support son bought an xbox voucher which went to the wrong microsoft account in XBoX Games and Apps to solve the problem; I hope someone can help me as I do not know anything about gaming or purchasing? My son bought a £20 gift voucher on my amazon account and when he... Discussion in 'XBoX Games and Apps' started by andriaNX, Jan 24, 2022.

  1. andriaNX
    andriaNX Guest

    son bought an xbox voucher which went to the wrong microsoft account


    I hope someone can help me as I do not know anything about gaming or purchasing?

    My son bought a £20 gift voucher on my amazon account and when he went to redeem it, it went onto my microsoft account instead of his dad's which is connected to his xbox at my house.

    Where can I see this voucher on my microsoft account and is there a way that I can get it refunded please?

    Thanks

    :)
     
    andriaNX, Jan 24, 2022
    #1
  2. Francia J. Win User

    son bought an xbox voucher which went to the wrong microsoft account

    Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    You will be able to see it via https://account.microsoft.com/billing/payments, you can use it in purchasing games or use it in buying a game for your son through gifting.

    There will be no option to get a refund since this is a code that was redeemed.
  3. NagyGyörgy Win User

    Uploaded voucher onto wrong account

    I uploaded a £25 voucher onto the wrong Xbox account and purchased the game Hello Neighbor. Unfortunately this isn’t the one linked to my sons Xbox - can i recify?
  4. lisa anderson2 Win User

    Why is my microsoft account balance not showing up

    We are having the exact same problem. I bought a voucher for my son, redeemed it. I can see on his account I bought it. He hasn’t spent it. Yet his balance is zero?
  5. KristieCowan Win User

    Fortnite battle pass/bundle

    So we went to game and spent sons birthday voucher to get the vbucks he picked up yhe £50 vbucks card which said £7500 vbucks on it so we cane home and put the code into the store which came up a £50 microsoft gift card but on the reciept from the shop
    it says fornite 7500 vbucks
  6. KindGryphon Win User

    Redeeming code onto wrong account

    Hi,

    My son has bought and xbox live gold digital code on Amazon. He redeemed the code onto the wrong account by accident. I was wondering if theres any way you can move the voucher from one account onto another without paying for another one? Thanks.
    Youd have to check with customer service to see if there is anything they can do but generally speaking nothing is transferable between accounts.
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son bought an xbox voucher which went to the wrong microsoft account

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