sometimes my xbox one x says disc may be dirty but there is no disc in the xbox one x

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

My Xbox one says disc may be damaged or dirty everytime I have to unplug my Xbox and restart it

I think they have given me the wrong disc version

On the disc is says "Xbox One - Xbox Series X"

I believe this is the Xbox one version that is compatible on Series X

Because I'm sure the Xbox Series X disc should say "Xbox Series X" and not Xbox One

I have contacted the seller and awaiting a response but thank you for your help

i have an xbox one x i have the black one but on the disc it says xbox series x ?

when i put the disc it says it's dirty but the disc is new Sonic Frontiere in my Xbox one