somethings is got wrong

LavishMarmot665 · Jan 5, 2018

i've just dowlounded the game of Halo Wars definitive edition just a few weeks ago and played without a connection to internet and after that i've tried to play with the game again and i can't play it the screem shows the game and after that it close itself
i would like some advice about what to do with that if you can, i will appreciate that thank you.

:)

Gamingboy177 (Sam) · Jan 5, 2018

Something is wrong

Try these steps Go to Settings> Account> Delete accounts. Once done, reboot the console and add your account.

Misses Quinzel · Jan 5, 2018

Something is wrong

Hey there, the4venger007!

Sorry to see any console issues! If you have done a
full factory reset on it, and it's still not working, then you will likely need to set up your console for a repair. You can do that via the
Device Support page, or phone/chat support through our
Contact Us page.

Please let me know if you have any other concerns! I'm happy to get you to the right place if needed.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Mister Cizl · Jan 8, 2018

Hey LavishMarmot665! Sorry to hear about the issue you're running into. To clarify, are you playing on PC or Xbox One? Are you getting any error messages or codes when the game closes itself? Please include as much detail as possible, thanks!

Mister Cizl

Hey LavishMarmot665! Sorry to hear about the issue you're running into. To clarify, are you playing on PC or Xbox One? Are you getting any error messages or codes when the game closes itself? Please include as much detail as possible, thanks!

XBLRewards8

Hello XoX Natsu XoX,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

Daft Badger

Trials only give you limited access to some xbox live features.

Some games will not let you play online with a trial,you would need a full gold subscription.

XBLRewards8

Hello FlashyDIRK,

As stated on the FAQ and survey confirmation, it can take up to 96 hours to process new activity. We see all these Credits pending on your MyRewards page. You can configure your current region via the button in the bottom left of the Rewards web site.

Janet_C

Hello!

I'm a Independent Advisor. I will be glad to help you.

The avatar store is working properly, there is no record of it failing. Remember that there are two types of avatars, the original avatar related to the Xbox 360 interface and the Xbox One avatar.

To purchase Xbox One avatar items you must use the "Xbox Avatar Editor" app, then go to the "Avatar Store" section.

If you have problems processing your payment please try these possible solutions in order to complete your purchase.

1. Remove the card you are trying to use and add it again.

2. Add another card

3. Try the purchase from a browser in incognito/private mode and clearing cookies and cache.

4. Try the purchase from another device, for example, you can use a mobile phone, PC or tablet.

3. If in your country other payment methods are offered in the Microsoft Store, for example Paypal, you can try to associate your card to Paypal and then make your purchase with Paypal.

Best regards.

somethings is got wrong